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INFINITI of Naperville

(3,751 reviews)
Visit INFINITI of Naperville
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 21 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2014 national dealer award 2014 state dealer award 2013 national dealer award 2013 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (630) 427-4205 (630) 427-4205
Used (630) 487-5536 (630) 487-5536
Service (630) 395-7924 (630) 395-7924

Reviews

(3,751 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Naperville from DealerRater.

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Excellent service

Adam from Infinity of Naperville was an excellent sales person. He was honest and gave us the facts about the cars we were interested in purchasing. He was not pushy and provided the all the information necessary to make an informed decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Teresa, Congratulations on your recent vehicle purchase. Thank you so much for allowing Infiniti of Naperville and Adam to assist with your vehicle needs. Adam does an excellent job and is truly an asset to the organization. If there is ever anything we can do to assist with any aspect of your purchase, please contact us right away. On behalf of Adam and the entire Infiniti of Napervile team we thank you for your business

Infiniti of Naperville

Mark Schoeberlein was so helpful and great to work with! Very knowledgeable about the cars and took the time to go over everything with us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Mevan, Congratulations on your recent vehicle purchase. Thank you so much for allowing Infiniti of Naperville and Mark to assist with your vehicle needs. Mark does an excellent job and is truly an asset to the organization. If there is ever anything we can do to assist with any aspect of your purchase, please contact us right away. On behalf of Mark and the entire Infiniti of Napervile team we thank you for your business

Great fast service!

Mark Schoeberlein was a very helpful salesman. We gave him our bottom line and he immediately was able to work with us to reach that. Would absolutely recommend anyone come here for their future car! Nice people, great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Emily and Jay, Congratulations on your recent vehicle purchase. Thank you so much for allowing Infiniti of Naperville and Mark to assist with your vehicle needs. Mark is truly an asset to the organization. We hope you have many trouble free miles with your new vehicle. On behalf of Mark and the entire Infiniti of Napervile team we thank you for your business

To whomever this may concern

Today April 30th I came in to see a particular car. Adam Murczek greeted me at the door. Then took me to his office and we filled out paperwork and went for a test ride. Adam was awesome in the test ride showed me so many different options on the car. Very plesant going throw all the paper work. So far today, has been one of my most pleasurable experences purchasing a car. Thanks to Adam and Naperville Infiniti!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Yvonne, Congratulations on your recent vehicle purchase. Thank you so much for allowing Infiniti of Naperville and Adam to assist with your vehicle needs. Adam does an excellent job and clients really enjoy his "test drive". If there is ever anything we can do to assist with any aspect of your purchase, please contact us right away. We hope you have many trouble free miles with your new vehicle. On behalf of Adam and the entire Infiniti of Napervile team we thank you for your business

Infiniti to Naperville

Thanks for the great service Mark. Professional all the way, great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello "BV", Congratulations on your recent vehicle purchase. Thank you so much for allowing Infiniti of Naperville and Mark to assist with your vehicle needs. If there is ever anything we can do to assist with any aspect of your purchase, please contact us right away. On behalf of Mark and the entire Infiniti of Napervile team we thank you for your business

Great Professional 5 Star Experience

My wife and I purchased a 2016 QX50 from Doug Belgic and Justin Rogers this week. I felt like I got an excellent deal and had a truly no hassle experience. Doug was very professional and offered advice on how to turn in my current leased vehicle. Justin went over every detail of the car so I fully understood the options and features. Overall, I would rate this dealership 5 stars and would highly recommend buying a car from Infinity of Naperville.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Steven, Congratulations on your 2016 QX50 purchase. Thank you so much for allowing Infiniti of Naperville, Doug and Justin to assist with your vehicle needs. They both do an excellent job and are great asset's to the organization. If there is ever anything we can do to assist with any aspect of your purchase, please contact us right away. We hope you have many trouble free miles with your new vehicle. On behalf of Doug, Justin and the entire Infiniti of Napervile team we thank you for your business

10+++ Dealership!

Infiniti of Naperville is a dealership I highly recommend. Our salesman Sean Pelkey was excellent. He answers all our questions and made sure we were completely happy with our car. The service department is friendly and helpful. Christian the service manager was very patient in answering my questions about service and maintaining my new car. This dealership doesn't just want to sell you one car, they want you as a life long customer for Infiniti. Very happy with the experiences so far at Infiniti of Naperville!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello "Happy Customer", Congratulations on your recent vehicle purchase. Thank you so much for allowing Infiniti of Naperville and Sean Pelkey to assist with your vehicle needs. Sean does an excellent job and is truly an asset to the organization. If there is ever anything we can do to assist with any aspect of your purchase, please contact us right away. We hope you have many trouble free miles with your new vehicle. On behalf of Sean and the entire Infiniti of Napervile team we thank you for your business

Purchased ACURA MDX

I was incredibly impressed with the professionalism at Infiniti of Naperville. Sean assisted my purchase and he was really helpful. It was a great experience for me and my wife buying car from them. I want to recommend this dealership - it was a pleasure to work with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Matt, We would like to Congratulate you on the recent vehicle purchase. Thank you so much for allowing Infiniti of Naperville and Sean Pelkey to assist you and your wife's vehicle needs. If there is ever anything we can do to assist with any aspect of your purchase, please contact us right away. We hope you and your wife have many trouble free miles with your new vehicle. Thanks again, Infiniti of Naperville

Purchased the Infiniti QX50

This was the easiest vehicle I have ever bought. We worked with Sean Pelky in Naperville and he was a great guy to talk with. I have only had my new vehicle for 1 week but I absolutely love it. Rides nice, has great pick up and all the bells and whistles. Dallas was also a great guy to work with showing me how to use everything in the car and getting it all set up for me. Have to say this was a great experience buying from them. I would certainly recommend them if you're in the market for a Infiniti.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Bobbi, Congratulations on your recent QX50 purchase. Thank you so much for allowing Infiniti of Naperville and Sean Pelkey to assist with your vehicle needs. If there is ever anything we can do to assist with any aspect of your purchase, please contact us right away. We hope you have many trouble free miles with your new QX50. Thanks again, Infiniti of Naperville

Rave for Salesman Adam Murczek

I walked into Infinity of Naperville and my experience was all I expected from a dealership. Adam my salesman was very professional, warm and honest in all of his interaction with me and my family. He knows his terrain and he provided answers to all of my questions. Adam's friendly disposition made a great difference in the car buying process for me. His follow up phone calls is very reassuring. I will definitely recommend Adam and Infinity of Naperville! Adam will be our salesman for life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Sarah, Congratulations on your recent vehicle purchase. Thank you so much for allowing Infiniti of Naperville and Adam Murczek to assist with your vehicle needs. Adam continues to demonstrate phenomenal care for all his clients, If there is ever anything we can do to assist with any aspect of your purchase, please contact us right away. We hope you have many trouble free miles with your new vehicle. Thanks again, Infiniti of Naperville