Reviews
The staff was nice and accommodating.
The staff was nice and accommodating. They didn't put pressure on me to buy a car. They actually catered to my needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're glad to hear our team was accommodating and focused on your needs without any pressure. That’s exactly the experience we strive to provide. We appreciate your feedback and hope to assist you again in the future! Best Wishes, INFINITI Of Orland Park
Beginning of the sale process started off good.
Beginning of the sale process started off good. All down hill from there. Finance manager delayed the sale by trying to sell add-ons and then failed to mail the paperwork in a timely manner, disregarding my requested timeline to receive the vehicle. What was supposed to be a nice anniversary gift turned into an inconsiderate, non-apologetic delay of not only the gift but also delayed departure for our trip. Maybe they’re decent in person purchase? I wouldn’t recommend for purchase and delivery. They simply don’t seem to care once they have your commitment and money. I still have no idea what company is delivering the vehicle, when it will depart or when it will arrive. I’m truly sick to my stomach and feel like a sucker. As a salesperson myself, it’s also infuriating.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment you’ve encountered, especially considering this was meant to be a meaningful anniversary gift. Your experience does not reflect the high standards we aim to uphold. We take your feedback seriously to ensure this does not happen again to you or anyone. We would greatly appreciate the opportunity to speak with you directly to make things right and provide clarity regarding your vehicle’s delivery status. Please reach out to Tony Paramo or Eddie Marquie at 708-403-4700 at your earliest convenience. Thank you again for bringing this to our attention — and we truly regret the stress this situation has caused you. Best Wishes, INFINITI Of Orland Park
The work was done well and quicker than I thought.
The work was done well and quicker than I thought. I've come rely on their service department and have been their customer for many years
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your continued loyalty and kind words! We're glad to hear the work was done efficiently and met your expectations. It's always a pleasure to serve you, and we truly value your long-time trust in our service department. Best Wishes, INFINITI Of Orland Park
As ALWAYS the service is the best in the industry, and
As ALWAYS the service is the best in the industry, and the advisors are topshelf.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're thrilled to hear our service and advisors continue to exceed your expectations. We truly appreciate your loyalty! Best Wishes, INFINITI Of Orland Park
My visit at the dealership was great they did all my
My visit at the dealership was great they did all my service in under an hour and even washed my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We’re happy to hear your service was quick and that you appreciated the car wash. We look forward to your next visit! Best Wishes, INFINITI Of Orland Park
The dealership provided a clean, neat and comfortable
The dealership provided a clean, neat and comfortable atmosphere that allowed the way for a great car buying experience. I felt recognized and respected. There were no high pressure sales tactics and the customer service was superb. The vehicle selection was great and although I did not get the AWD vehicle that I initially selected, I was still very pleased with my purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your thoughtful review! We're delighted to hear you felt recognized and respected throughout your car-buying experience. Providing a pressure-free environment and excellent customer service are top priorities for us. We're glad you’re pleased with your purchase and hope you enjoy your new vehicle. We appreciate your trust and look forward to serving you again! Best Wishes, INFINITI Of Orland Park
The technican that did my oil change failed to secure the
The technican that did my oil change failed to secure the cover under my engine my wife drove the car home. The noise was very scared. Thanks to Christine for her help She sent a technican to my house and he was able to reattach the engine cover. She offered a free oil change the next time I return. I appreciate her concern
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and the 4-star review. We apologize for the inconvenience caused, and we’re glad Christine was able to step in quickly and resolve the issue. Her dedication to customer care truly shows, and we appreciate your understanding. We look forward to providing you with a smooth and positive experience at your next visit. Best Wishes, INFINITI Of Orland Park
Christine has been wonderful ever since I’ve been coming
Christine has been wonderful ever since I’ve been coming to the dealership she’s helpful and outgoing to make sure her customers are very satisfied and for that I’m grateful for that
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're so glad to hear that Christine has consistently provided you with such helpful and attentive service. Her dedication to customer satisfaction truly makes a difference, and we’re grateful to have her on our team. We appreciate your loyalty and look forward to seeing you again! Best Wishes, INFINITI Of Orland Park
The Service Department is really good!
The Service Department is really good! I had my vehicle in for an oil change and they do the overall inspection to notify me of anything else that is needed to keep my 2021 QX80 running in Top condition since I travel a lot. Thank you to Christine and Mike. Your the Best
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're glad to hear our service team is helping keep your QX80 in top shape. Christine and Mike will be thrilled to know they made a positive impact. We appreciate your trust and look forward to your next visit! Best Wishes, INFINITI Of Orland Park
This is the only place I will purchase a car from love
This is the only place I will purchase a car from love the staff so friendly great place
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the wonderful feedback! We're honored to be your go-to place for purchasing a car. It means a lot to know you love our friendly staff and the overall experience. We truly appreciate your loyalty and look forward to seeing you again! Best Wishes, INFINITI Of Orland Park