Muller Honda of Gurnee

We had a tire issue and Jason Fosdick/Service Dept. took care of the problem in a timely and professional manner. We didn’t have an appointment and we couldn’t be more happy and grateful for the service. KUDOS to Jason and the Service Department!

Honestly this dealership isn’t ethical nor a place you should buy a car. They only want to sell you a car if you’re willing to purchase the all weather package totaling 800$. I received an invoice email which is attached stating that the car was pre sold and I have to purchase the after sale items the person before me ordered. Also on the phone they stated when I asked to pre buy that they don’t do that “incase there is damages to the vehicle” when it arrives but another person “pre bought accessories for the car” it definitely does not make sense to me. The day I went In the dealer it didn’t work out because my party was being stubborn and trying to negotiate. But I received a call from the most rudest sales manager stating he really wants to sell me the car but the “800$ worth of accessories were already attached so in order to be sold the car I would need to fork up that additional money” very terrible experience. So glad I bought my Honda hatchback sport at brilliance Honda instead. This place doesn’t deserve the Buisness. Only reason I’m giving 2 stars is because Gracie was truly an amazing girl. Management is terrible. Also got the all season weather mats and cargo tray for 199 at brilliance doesn’t make sense where they are pulling 800$ From. Don’t go here!!!!!!!!

Was greeted right when I drove in. The wait time for oil change was pretty long, was told about 45 mins, waited 1 hour

The service personnel are outstanding, particularly Jason Fosdick. He is always helpful, polite and thorough. Everyone at the service writers desks alway greet me and facilitate getting my cars serviced.

Honda once again took care of my car as needed. Employees are always nice and do their job correctly, getting the job done. Thx Honda!

Danny Kim was wonderful to deal with and we loved the warm family atmosphere at Muller Honda. We will definitely be going back for our next Honda!

My brakes were fixed a few hours after I dropped off my car. Alan is always courteous and conscientious in solving whatever problem brings our two 2009 Honda Fits in for service, and he has never performed any work that was not necessary. We trust him and would recommend him to anyone else who needs service.

Your service person really listened to my concerns. His explanation of what needed to be done. His Honesty. His politeness.

Ivan was very honest, patient, and informative. This helped us to reach a speedy decision. We went to several other dealerships and did not even come close to experiencing the same level of quality customer service. These are hard times and I'm glad Ivan and the Muller Honda Gurnee team had our backs. We love our new car! Thanks guys!!

Didn’t try to push any extra issues unless necessary like some dealerships have done in the past. Gentleman was very kind.