Reviews
Requested to drive a crv hybrid.
Requested to drive a crv hybrid. Was given a price quote over text that included a interior protection package and ceramic paint protection package. Told who ever I was talking to (they didn’t give me a name) that I didn’t want them and to please remove them from the quote. I was than told “ Sorry, we're not able to do that. Thanks for your interest!”. Glad I found out how this stealership operates before I wasted anymore of my time. I realize new cars are in short supply but I will not be ripped off just because things are in short supply.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Victor, Thank you for taking the time to leave us a review. Our top priority is delivering 100% customer satisfaction. We would love the opportunity to speak with you about your CR-V Hybrid purchase inquiry and communication with our Sales Team. Can you please reach out to me directly at your earliest convenience so we can discuss this further? Thank you. Robert Logan General Manager Office 847-623-7673
The sales person I communicated with has my number. Bottom line is I will not be forced to pay for things I didn’t request. If your not willing to remove the extra protection packages off the total than don’t bother calling me. A quick review of your google ratings shows I am not the first person to have this issue.
Been a while and no call from the general manager. This tells me they do not really care that they just post the obligatory response to make it look like they are trying to do good but reality is they only want to take your money! Avoid this Stealership
Quality experience here.
Quality experience here. Satisfied with my vehicle and used car warranty. Typo on miles from internet to actual vehicle .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Hello, We appreciate you sharing your review with us at Muller Honda of Gurnee. We would like the chance to address any feedback you have regarding your buying experience. If you would like to discuss this in further detail, please reach out to me. Thank you, Robert Logan General Manager Office 847-623-7673
Great service
Chris was excellent - very helpful, informative to a detail, super quick, helped me with my car right away even though it was a busy day and… I did not have an appointment
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Veronika, thank you for sharing your great review for us here at Muller Honda of Gurnee. We strive to provide the best service possible for our customers in a timely manner.
Unreasonable
$5,000.00 markup on msrp for the 2022 Civic Si. The sales people at dealerships don't realize that they're phasing themselves out. You either buy at the random price they set or you find a better option. Unfortunate.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Jonas, I would appreciate the opportunity to review any concerns related to pricing. Please contact me directly at your convenience. I appreciate your time and hope we can connect. -Robert Logan, General Manager, Office 847-623-7673
Service of new Honda Accord
The service attendant was friendly, polite, and knowledgeable. He asked about my desire to replace air filters, which I elected to have done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us a great review, George! It was a pleasure to work with you, and we look forward to your next visit.
Exceptional service experience.
That I can trust Muller to do the professional work needed with the care and concern both myself and my vehicle deserve.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Thomas! We are pleased to know that our Service Team provides you with professional care for the service needs of your vehicle. We appreciate you doing business with Muller Honda of Gurnee and trusting us to take care of all of your vehicle needs.
Great Service
You were able to get me the exact car that I was looking for when other dealers just tried to get me to buy something else. There were a few delays, but were not the fault of the dealership - throughout the delays, communication was always there to keep me informed of what was going on.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your feedback with us. We're glad we were able to help.
100k maintenance Honda Pilot
Great communication from Technicians and very thorough service. One day service and I feel like I got my moneys worth.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian, thank you for sharing your wonderful review of our Service Team here at Muller Honda of Gurnee. We are so pleased to read that your service was completed in a timely matter.
OIL CHANGE A ND TIRE ROTATION. AIR FILTER REPLACE
Polite. Timely. Reasonable price. Repairs done correctly. Clean waiting area including bathroom. Located close to where I live. Always pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathleen, thank you for sharing your wonderful review of us here at Muller Honda of Gurnee. We thank you for being a loyal customer. We are pleased to read you had a great time here.
Service prompt
Service staff is friendly and courteous. They tell you what is needed and do not push unnecessary repairs. Facility is clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the positive rating and review, Ted! We had a terrific time working with you and are so glad you made the trip in! Have a great day and stay safe!