Reviews
It was great!
It was great! I bought my first car here and, Ozzie was awesome accommodating me! He knows his stuff. I recommend to have him get you through the process when you consider their dealership on buying a vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations! We are so happy to read that our Sales Team was accommodating, and awesome to work with during your visit. Thank you so much for the great five-star review, and we hope to do business with you at Muller Honda of Gurnee again in the future. Your recommendation is valued, have a wonderful day!
Our family had a great experience at Muller buying our
Our family had a great experience at Muller buying our new car! Our salesman Steve was knowledgable and went above and beyond to make sure we got the right vehicle. The Sales Manager Andrew made sure we got one at the best price. We have purchased many vehicles from dealerships, but Muller Honda was exceptional
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, Jamend. Congratulations on your new car! We are so happy to know that our Sales Department went above and beyond your expectations. It is a pleasure to learn that you had an exceptional experience. Thank you for the wonderful 5-star review. We hope to work with you again in the future at Muller Honda of Gurnee. Have a fantastic day!
Changed the price from what's online.
Called about a vehicle and they increased the listed price they had online by 4 grand. If it's 4 grand more put it as that online. One of the tactics bad dealerships use to just get you in the door.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, Your satisfaction means a great deal to us here at Muller Honda of Gurnee and we take your feedback very seriously. We would appreciate the opportunity to discuss the review you have provided. Please contact us directly so we can discuss this further. Thank you, Andrew Tomlinson General Sales Manager 847-856-8440 a.tomlinson@mullerhondaofgurnee.com
Pasquale de Rosa is the most rude sales person I’ve ever
Pasquale de Rosa is the most rude sales person I’ve ever encountered. He was incredibly rude through text message and when I called him he cussed me out and asked “are you familiar with this sound?” And hung up on me. If I could give no stars I would. I have never been disrespected like that in my life. I understand there is a shortage of vehicles but you shouldn’t disrespect your potential customers that way.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, Please know that your feedback is important to me and customer satisfaction is a top priority. I would like the opportunity to speak with you directly in regard to your experience with a member of our Sales Team here at Muller Honda of Gurnee. Would you please reach out to me at my contact info below to discuss this in further detail? I would appreciate it. Thank you, Robert Logan General Manager Office 847-623-7673
Worked with Daniel L on a new Ridgeline.
Worked with Daniel L on a new Ridgeline. I filled out the online form for info and got a prompt reply. Daniel went over pricing and was transparent on what the final price would be and made no attempt to obfuscate any information. We discussed my trade (based on what I'd been offered on Carvana, Carmax, and other online portals) and he got me exactly the price I asked for. Most impressively, nothing about pricing or trade value changed when I got to the dealership - everything went exactly as discussed over the phone. I was in and out of the dealership in under an hour.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello dear customer, we appreciate you taking the time to leave a very detailed review of our dealership here at Muller Honda of Gurnee. We are so glad that we could make your vehicle purchasing experience such an easy one. We hope that you come back to see us and enjoy your new Ridgeline! Robert Logan General Manager Office 847-623-7673
Hello dear customer, we appreciate you taking the time to leave a very detailed review of our dealership here at Muller Honda of Gurnee. We are so glad that we could make your vehicle purchasing experience such an easy one. We hope that you come back to see us and enjoy your new Ridgeline! Robert Logan General Manager Office 847-623-7673
Requested to drive a crv hybrid.
Requested to drive a crv hybrid. Was given a price quote over text that included a interior protection package and ceramic paint protection package. Told who ever I was talking to (they didn’t give me a name) that I didn’t want them and to please remove them from the quote. I was than told “ Sorry, we're not able to do that. Thanks for your interest!”. Glad I found out how this stealership operates before I wasted anymore of my time. I realize new cars are in short supply but I will not be ripped off just because things are in short supply.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Victor, Thank you for taking the time to leave us a review. Our top priority is delivering 100% customer satisfaction. We would love the opportunity to speak with you about your CR-V Hybrid purchase inquiry and communication with our Sales Team. Can you please reach out to me directly at your earliest convenience so we can discuss this further? Thank you. Robert Logan General Manager Office 847-623-7673
The sales person I communicated with has my number. Bottom line is I will not be forced to pay for things I didn’t request. If your not willing to remove the extra protection packages off the total than don’t bother calling me. A quick review of your google ratings shows I am not the first person to have this issue.
Been a while and no call from the general manager. This tells me they do not really care that they just post the obligatory response to make it look like they are trying to do good but reality is they only want to take your money! Avoid this Stealership
Quality experience here.
Quality experience here. Satisfied with my vehicle and used car warranty. Typo on miles from internet to actual vehicle .
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Hello, We appreciate you sharing your review with us at Muller Honda of Gurnee. We would like the chance to address any feedback you have regarding your buying experience. If you would like to discuss this in further detail, please reach out to me. Thank you, Robert Logan General Manager Office 847-623-7673
Great service
Chris was excellent - very helpful, informative to a detail, super quick, helped me with my car right away even though it was a busy day and… I did not have an appointment
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Veronika, thank you for sharing your great review for us here at Muller Honda of Gurnee. We strive to provide the best service possible for our customers in a timely manner.
Unreasonable
$5,000.00 markup on msrp for the 2022 Civic Si. The sales people at dealerships don't realize that they're phasing themselves out. You either buy at the random price they set or you find a better option. Unfortunate.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Jonas, I would appreciate the opportunity to review any concerns related to pricing. Please contact me directly at your convenience. I appreciate your time and hope we can connect. -Robert Logan, General Manager, Office 847-623-7673
Service of new Honda Accord
The service attendant was friendly, polite, and knowledgeable. He asked about my desire to replace air filters, which I elected to have done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us a great review, George! It was a pleasure to work with you, and we look forward to your next visit.