Muller Honda of Gurnee

Dealership would not give us a trade in value for our 2 year old vehicle with 5500 miles on it .. we love 4 hours away and told them that … we sent pics and they continued to ignore our questions . Other dealerships that far away gave us trade in values and lowered there vehicle by 2-4 k off msrp. then for there this dealership wanted msrp when Honda was giving 1750 in rebates at the time…. Greedy dealership , salesperson stated “it you can’t drive 4 hours for us to look at it then we don’t want to sell you a vehicle! “ . We asked to talk with sales manager or any other sales person… they ignored multiple requests.

This dealership is good except that Honda themselves had to force them to give us a manual and warranty information. I have repeatedly tried to contact someone because there is almost a 2000 charge on my contract for an interior and exterior wear a tear policy is what I call it. I told them that I dont want it and to refund it. I think it is illegal to force this on someone and not refund it when they ask. It has been 9 months, no refund and no information on this at all. When I tried to reach service no call back at all either

They literally lied to me after I'd purchased 5 cars from them and told me the price I was promised I could buy the car at upon completion of the lease was a "cash only" price and because I needed to finance that Honda "required" them to sell it to me for $7000 more! Was super upside down and just bought from a different Honda dealership who told me that was all just lies to scam me. Don't go here.

Gracie and the rest of the team made my experience at Muller a pleasant one. Thanks!

Jason was great! He respected my time and had the cars ready for me. Plus, he was a good listener, and answered all my questions. I appreciated the information he provided along with his notes on the model differences. He was very helpful. No pressure.

It was great! I bought my first car here and, Ozzie was awesome accommodating me! He knows his stuff. I recommend to have him get you through the process when you consider their dealership on buying a vehicle

Our family had a great experience at Muller buying our new car! Our salesman Steve was knowledgable and went above and beyond to make sure we got the right vehicle. The Sales Manager Andrew made sure we got one at the best price. We have purchased many vehicles from dealerships, but Muller Honda was exceptional

Called about a vehicle and they increased the listed price they had online by 4 grand. If it's 4 grand more put it as that online. One of the tactics bad dealerships use to just get you in the door.

Pasquale de Rosa is the most rude sales person I’ve ever encountered. He was incredibly rude through text message and when I called him he cussed me out and asked “are you familiar with this sound?” And hung up on me. If I could give no stars I would. I have never been disrespected like that in my life. I understand there is a shortage of vehicles but you shouldn’t disrespect your potential customers that way.

Worked with Daniel L on a new Ridgeline. I filled out the online form for info and got a prompt reply. Daniel went over pricing and was transparent on what the final price would be and made no attempt to obfuscate any information. We discussed my trade (based on what I'd been offered on Carvana, Carmax, and other online portals) and he got me exactly the price I asked for. Most impressively, nothing about pricing or trade value changed when I got to the dealership - everything went exactly as discussed over the phone. I was in and out of the dealership in under an hour.