Route 23 Automall

UPDATE: After the dealership saw my review they called me. Rather than their first concern being to fix the situation, Solomon Faizi, the General Manager, accused me of threatening and character assassination with the review I wrote, and that evidently I was going to be a major headache and problem for them and that they weren't going to spend one dime on fixing anything and that they were ready to refund my money and for me to go buy a car from somewhere else. He said he didn't need a customer like me. Can you believe this? He then flipped and said why don't I bring the car in to see what they could do for me and that if we didn't reach an agreement, they would refund everything. And then he flipped back to nasty mode and went off on me yet again, belittling me and the money I put down on the car, when I told him it may not be much money for him, but it was all my savings, before I asked him if he was done and I ended the call. Never in my life have I witnessed a supposed professional speaking this way. He needs to find a different job. =========== BEWARE! I purchased a used vehicle with a 30 day dealer warranty from this dealership just last week and my salesman was Andreas England. After a couple days, I noticed there was an oil leak on my garage floor. The red flags went off! I hired a private inspection company and had the car fully inspected. They confirmed there was an oil leak, as well as a leaking exhaust, and dirty transmission fluid. When I purchased the car, I was told everything was checked and the car had no problems and would in fact pass state inspection. Evidently, they lied to me. Not only that, but the car had sustained damage to the rear, and had been entirely repainted, which is not on the carfax, nor was this disclosed. A leaking exhaust is NOT going to pass state emissions inspection. A leaking exhaust can leak carbon monoxide into the cabin. Carbon monoxide can kill. I contacted the salesman, Andreas, as well as emailed the sales manager. Andreas was quick to ask me if I can bring in the car immediately the following morning, to which I accepted, but when I asked if it was to address all three of the issues, he said he would find out and call me in the morning. It's now the evening and not only did Andreas never call me all day, but despite sending a second email to create a paper trail of what has transpired so far, and included the sales manager again, I haven't heard back from anyone. That is unacceptable and basically translates to me as F U. I'm not going to sit back and take any of this lightly. To sell a vehicle without disclosing the existing problems is FRAUD! I will be seeking legal counsel as the state of NJ has some very strict laws in place to protect consumers against dealerships. You made a HUGE mistake ignoring me

UPDATE: After leaving the review below, the dealer contacted me. Rather than their first concern being to fix the situation, Solomon Faizi, the General Manager, accused me of threatening and character assassination with the review I wrote, and that evidently I was going to be a major headache and problem for them and that they weren't going to spend one dime on fixing anything and that they were ready to refund my money and for me to go buy a car from somewhere else. He said he didn't need a customer like me. Can you believe this? He then flipped and said why don't I bring the car in to see what they could do for me and that if we didn't reach an agreement, they would refund everything. And then he flipped back to nasty mode and went off on me yet again, belittling me and the money I put down on the car, when I told him it may not be much money for him, but it was all my savings, before I asked him if he was done and I ended the call. Never in my life have I witnessed a supposed professional speaking this way to a customer. He definitely needs a different job. REVIEW: I purchased a used vehicle with a 30 day dealer warranty from this delaership just last week and my salesman was Andreas England. After a couple days, I noticed there was an oil leak on my garage floor. The red flags went off! I hired a private inspection comapny and had the car fully inspected. They confirmed there was an oil leak, as well as a leaking exhaust, and dirty transmission fluid. When I purchased the car, I was told everything was checked and the car had no problems and would in fact pass state inspection. Evidently, they lied to me. Not only that, but the car had sustained damage to the rear, and had been entirely repainted, which is not on the carfax, nor was this disclosed. A leaking exhaust is NOT going to pass state emissions inspection. A leaking exhaust can leak carbon monoxide into the cabin. Carbon monoxide can kill. I contacted the salesman, Andreas, as well as emailed the sales manager. Andreas was quick to ask me if I can bring in the car immediately the following morning, to which I accepted, but when I asked if it was to address all three of the issues, he said he would find out and call me in the morning. It's now the evening and not only did Andreas never call me all day, but despite sending a second email to create a paper trail of what has transpired so far, and included the sales manager again, I haven't heard back from anyone. That is unacceptable and basically translates to me as F U. I'm not going to sit back and take any of this lightly. To sell a vehicle without disclosing the existing problems is FRAUD! I will be seeking legal counsel as the state of NJ has some very strict laws in place to protect consumers against dealerships. You made a HUGE mistake ignoring me.

I searched and searched for a used car that I wanted and found it here. I live about 45 minutes from the dealership and drove up that evening after speaking with them via online chat. Met with Jason and James and within 10 minutes had a deal! Went there the following morning to pick up the vehicle and speak to their finance people...again... a five minute conversation. I was in and out of there in 30 minutes over a two day period. Unheard of in this business. I am 67 years old and I can undoubtedly say that this was the most pleasurable experience I have ever had purchasing a car. In contrast, before visiting Route 23 Automall I visited a Nissan Dealership on Route 22. I wanted to make sure I was comfortable in a Nissan Rogue. The sales people were completely not attentive at all and pretty much being rude. I told them, what I was looking for and they told me they would call me the following morning. I am still waiting for that call....bad for them and good for me...and then I found Route 23 Automall! I recommended them to a good friend of mine who was also looking to purchase and took a ride with him to visit again. His experience went just as well. While I was there i watched the other salespeople and how they handle themselves with their walk-ins and everyone was extremely professional. One last point....After a week I had a small leak in the moonroof of the car and they told me to bring it back and they would either fix it or replace the moonroof at no charge. It turned out to be a simple fix and their service department was great as well! I would recommend this dealership to anyone looking for great friendly service and atmosphere!

Had a great experience purchasing a Ford Transit vehicle for my business. I can only speak to these particular vehicles but they have more in stock than any other dealer within 100 mile radius of my location. Working with Jason, Jim, and Garland was very easy and the process was seamless. I just wsh they weren't so far away.

Amazing customer service and family environment!! Bought my new expedition here and couldn’t be happier!!! Love this place and will definitely be a repeat customer!! Thanks again !!!

Fernando Pena was a very knowledgeable and helpful sales person. He was very patient and helped us figure out exactly what we needed. With their huge inventory of cars he was able to walk us through every option available for us. We finally decided on a brand new Ford Explorer and we absolutely love it. I highly recommend this dealership and Fernando to anyone looking to purchase a Ford.

I Saw a 2015 Ford Edge online made an appointment with Jackie to go and see it when I arrived I was greeted promptly and introduced to Andreas. He was very knowledgeable and helped make my purchase a great experience. The finance manager Garland did a wonderful job. after being there for a few hours I felt like part of the family. Thanks Solomon, Andreas, Jackie and Garland. Great job!

UPDATE: After the dealership saw my review they called me. Rather than their first concern being to fix the situation, Solomon Faizi, the General Manager, accused me of threatening and character assassination with the review I wrote, and that evidently I was going to be a major headache and problem for them and that they weren't going to spend one dime on fixing anything and that they were ready to refund my money and for me to go buy a car from somewhere else. He said he didn't need a customer like me. Can you believe this? He then flipped and said why don't I bring the car in to see what they could do for me and that if we didn't reach an agreement, they would refund everything. And then he flipped back to nasty mode and went off on me yet again, belittling me and the money I put down on the car, when I told him it may not be much money for him, but it was all my savings, before I asked him if he was done and I ended the call. Never in my life have I witnessed a supposed professional speaking this way. I hope you get fired! BEWARE! I purchased a used vehicle with a 30 day dealer warranty from this delaership just last week and my salesman was Andreas England. After a couple days, I noticed there was an oil leak on my garage floor. The red flags went off! I hired a private inspection comapny and had the car fully inspected. They confirmed there was an oil leak, as well as a leaking exhaust, and dirty transmission fluid. When I purchased the car, I was told everything was checked and the car had no problems and would in fact pass state inspection. Evidently, they lied to me. Not only that, but the car had sustained damage to the rear, and had been entirely repainted, which is not on the carfax, nor was this disclosed. A leaking exhaust is NOT going to pass state emissions inspection. A leaking exhaust can leak carbon monoxide into the cabin. Carbon monoxide can kill. I contacted the salesman, Andreas, as well as emailed the sales manager. Andreas was quick to ask me if I can bring in the car immediately the following morning, to which I accepted, but when I asked if it was to address all three of the issues, he said he would find out and call me in the morning. It's now the evening and not only did Andreas never call me all day, but despite sending a second email to create a paper trail of what has transpired so far, and included the sales manager again, I haven't heard back from anyone. That is unacceptable and basically translates to me as F U. I'm not going to sit back and take any of this lightly. To sell a vehicle without disclosing the existing problems is FRAUD! I will be seeking legal counsel as the state of NJ has some very strict laws in place to protect consumers against dealerships. You made a HUGE mistake ignoring me.

I purchased a used vehicle with a 30 day dealer warranty from this delaership just last week and my salesman was Andreas England. After a couple days, I noticed there was an oil leak on my garage floor. The red flags went off! I hired a private inspection comapny and had the car fully inspected. They confirmed there was an oil leak, as well as a leaking exhaust, and dirty transmission fluid. When I purchased the car, I was told everything was checked and the car had no problems and would in fact pass state inspection. Evidently, they lied to me. Not only that, but the car had sustained damage to the rear, and had been entirely repainted, which is not on the carfax, nor was this disclosed. A leaking exhaust is NOT going to pass state emissions inspection. A leaking exhaust can leak carbon monoxide into the cabin. Carbon monoxide can kill. I contacted the salesman, Andreas, as well as emailed the sales manager. Andreas was quick to ask me if I can bring in the car immediately the following morning, to which I accepted, but when I asked if it was to address all three of the issues, he said he would find out and call me in the morning. It's now the evening and not only did Andreas never call me all day, but despite sending a second email to create a paper trail of what has transpired so far, and included the sales manager again, I haven't heard back from anyone. That is unacceptable and basically translates to me as F U. I'm not going to sit back and take any of this lightly. To sell a vehicle without disclosing the existing problems is FRAUD! I will be seeking legal counsel as the state of NJ has some very strict laws in place to protect consumers against dealerships. You made a HUGE mistake ignoring me.

They’re pricing is fair in their cars are good they stand behind their product. The people are kind and accommodating. I would recommend them to any of my friends or family!