Route 23 Automall

Amazing customer service and family environment!! Bought my new expedition here and couldn’t be happier!!! Love this place and will definitely be a repeat customer!! Thanks again !!!

Fernando Pena was a very knowledgeable and helpful sales person. He was very patient and helped us figure out exactly what we needed. With their huge inventory of cars he was able to walk us through every option available for us. We finally decided on a brand new Ford Explorer and we absolutely love it. I highly recommend this dealership and Fernando to anyone looking to purchase a Ford.

I Saw a 2015 Ford Edge online made an appointment with Jackie to go and see it when I arrived I was greeted promptly and introduced to Andreas. He was very knowledgeable and helped make my purchase a great experience. The finance manager Garland did a wonderful job. after being there for a few hours I felt like part of the family. Thanks Solomon, Andreas, Jackie and Garland. Great job!

UPDATE: After the dealership saw my review they called me. Rather than their first concern being to fix the situation, Solomon Faizi, the General Manager, accused me of threatening and character assassination with the review I wrote, and that evidently I was going to be a major headache and problem for them and that they weren't going to spend one dime on fixing anything and that they were ready to refund my money and for me to go buy a car from somewhere else. He said he didn't need a customer like me. Can you believe this? He then flipped and said why don't I bring the car in to see what they could do for me and that if we didn't reach an agreement, they would refund everything. And then he flipped back to nasty mode and went off on me yet again, belittling me and the money I put down on the car, when I told him it may not be much money for him, but it was all my savings, before I asked him if he was done and I ended the call. Never in my life have I witnessed a supposed professional speaking this way. I hope you get fired! BEWARE! I purchased a used vehicle with a 30 day dealer warranty from this delaership just last week and my salesman was Andreas England. After a couple days, I noticed there was an oil leak on my garage floor. The red flags went off! I hired a private inspection comapny and had the car fully inspected. They confirmed there was an oil leak, as well as a leaking exhaust, and dirty transmission fluid. When I purchased the car, I was told everything was checked and the car had no problems and would in fact pass state inspection. Evidently, they lied to me. Not only that, but the car had sustained damage to the rear, and had been entirely repainted, which is not on the carfax, nor was this disclosed. A leaking exhaust is NOT going to pass state emissions inspection. A leaking exhaust can leak carbon monoxide into the cabin. Carbon monoxide can kill. I contacted the salesman, Andreas, as well as emailed the sales manager. Andreas was quick to ask me if I can bring in the car immediately the following morning, to which I accepted, but when I asked if it was to address all three of the issues, he said he would find out and call me in the morning. It's now the evening and not only did Andreas never call me all day, but despite sending a second email to create a paper trail of what has transpired so far, and included the sales manager again, I haven't heard back from anyone. That is unacceptable and basically translates to me as F U. I'm not going to sit back and take any of this lightly. To sell a vehicle without disclosing the existing problems is FRAUD! I will be seeking legal counsel as the state of NJ has some very strict laws in place to protect consumers against dealerships. You made a HUGE mistake ignoring me.

I purchased a used vehicle with a 30 day dealer warranty from this delaership just last week and my salesman was Andreas England. After a couple days, I noticed there was an oil leak on my garage floor. The red flags went off! I hired a private inspection comapny and had the car fully inspected. They confirmed there was an oil leak, as well as a leaking exhaust, and dirty transmission fluid. When I purchased the car, I was told everything was checked and the car had no problems and would in fact pass state inspection. Evidently, they lied to me. Not only that, but the car had sustained damage to the rear, and had been entirely repainted, which is not on the carfax, nor was this disclosed. A leaking exhaust is NOT going to pass state emissions inspection. A leaking exhaust can leak carbon monoxide into the cabin. Carbon monoxide can kill. I contacted the salesman, Andreas, as well as emailed the sales manager. Andreas was quick to ask me if I can bring in the car immediately the following morning, to which I accepted, but when I asked if it was to address all three of the issues, he said he would find out and call me in the morning. It's now the evening and not only did Andreas never call me all day, but despite sending a second email to create a paper trail of what has transpired so far, and included the sales manager again, I haven't heard back from anyone. That is unacceptable and basically translates to me as F U. I'm not going to sit back and take any of this lightly. To sell a vehicle without disclosing the existing problems is FRAUD! I will be seeking legal counsel as the state of NJ has some very strict laws in place to protect consumers against dealerships. You made a HUGE mistake ignoring me.

They’re pricing is fair in their cars are good they stand behind their product. The people are kind and accommodating. I would recommend them to any of my friends or family!

The entire team went above and beyond to get me the truck that I've wanted for years at a price that was very competitive!

So disappointed when I went to look at a 2016 Ford Explorer Sport (CPO). The stench of cigars in the vehicle was overwhelming. The salesman offered to run it through an oxidation machine "again" (so clearly that was tried once before and did NOT work). There were hidden fees and costs as well. Lucky for me and not for them, I purchased the same vehicle with less miles and for less money in NY. Horrible experience overall.

I remember my experience here with Noelle Khalil. I went back here recently to purchase another vehicle from her and she wasn’t there. It’s a shame she isn’t there bc she left an everlasting experience with my family and i. Her knwloedge and charming confidence made us really cherish how rare salespeople who make you feel special are. I wish I could buy another car from her, I’m sure wherever she is, she is successful. Thank you Noelle, if you ever read this.

This is possibly the worst dealership I have ever been to. My husband and I went there three times when our car leases were ending and we were shopping around. The first time there, we asked about a Fiesta hatchback. The salesperson said it didn't come in a hatchback. ??? I had just looked at a Consumer Reports, and KNEW that it came in a hatchback. The guy denied it, and tried to sell me a used Nissan! We left. A few years later, we went there after seeing an ad for the Fusion. The salesperson said, "That ad is bull****. ALL car ads are bull****!" Again, we left. Fast forward about 7 years later. We give them one more try. The salesman comes out with no smile, no handshake, no introduction, and wearing a baseball cap. Dressed sloppy. We ask to see the base model Escape, which the Ford website says starts at a little over $24K. He shows us one for over $28K. We say, "Doesn't the base model start at $24K?" He says "NO." Period. We ask, "What features does this come with?" He says, "Air conditioning. Power door locks." Period. Huh?? He didn't even try to speak about the car, or ask us what we were looking for. So for the third and final time, we walked out. Three strikes, you're out. We will never go there again. Unprofessional, and they don't even know their own vehicles.