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Route 23 Automall

(416 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (866) 592-9125 (866) 592-9125
Used (888) 820-6550 (888) 820-6550
Service (866) 502-8953 (866) 502-8953

Reviews

(416 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Route 23 Automall from DealerRater.

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RIPOFF

The price on line is not real they try to add 2 additional fees and no price on the sticker they should be reported what a joke.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Janice sorry if you did not have a favorable visit. If you would like to contact me Steven Secor customer care manager.973-838-0800 ext 200. Thank you For your review.

The best dealership ive been too

Went to purchase a car for my daughter abd it was the best service ive ever seen. Between our salesman Fernando and the salesmanager Richie and also the general manager Solomon, they made our experience amazing. They are very patient , professional and excelente people to deal with. A+++

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

team work is what we love to hear. Thank you for the nice review.

Dealer response

5 Star's Thank you. Best wishes with your new car.

great service

Good place to buy a ford i recommend this dealer i wish they still had nissan they had more opitions also more used nissan too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you !!! Please let us know if we can help in the future.

Dealer response

Thank you for the nice review.

Great Service with General Manager Solomon Faizi

Was there last week and worked with the General Manager Solomon Faizi. Had a great experience. He was upfront with me and it was a no haggle experience. I highly recommend the dealership and ask for Solomon when you get there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Yes for a great deal ask for Solomom. Thank you and enjoy your new car.

Dealer response

Drew, Thank you. Your business is important to us. Solomon sends his best. Safe travels.

Happily motoring

This was the eighth vehicle purchase made by us, or another family member, at our urging. Every time we visit Route 23 Auto Mall, we are greeted in a very warm and friendly manner. We are then free to peruse the showroom, always a salesman, unobtrusively near by, happy to answer questions and point out options. We never have any qualms recommending their fine sales team to friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

RT 23 Ford Best Service center !!

Rt 23 Ford have the best people from start to Finish. The main reason I bring my truck to RT 23 Ford is Patti McNamara, She goes out of her way to make sure repairs are worry free. She kept me up to date on the whole process during the repair of my Truck. She even called me after hours so she had time to explain what was going on with my truck. She really knows how to take care of the customers. THANKS PATTI !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Michael, thank you for taking the time to leave us your response to Patti's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

Service

Chris from service was excellent and the team when I received my loaner car. Chris from service is knowledgeable in what he does

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

John, we're happy to hear you had such a positive experience with our team! Please let us know if there is ever anything else we can do for you! Safe travels!

great place to buy a car.

Bought a car from this dealer and i love it. The people were professionals and didn't BS with me. Got a great price and they even helped me find a lower interest rate than what my own bank gave me. I reccomend this dealer to anyone. Lance was a great sales man.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Your comments keep us motivated and working hard for all our guests! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Ford Focus repair

Our Service Manager Patty was able to get us a next day appointment since our car had been overheating. The service team was able to fix the problem with minimal cost. We've always had a great experience at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Anthony, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

Best Dealership I have ever been to!

Route 23 automall is by far the best dealership that I have ever been to and I will certainly be buying all of my vehicles from here. I live over 3 hours away from the dealership but will definitely make the trip to have all my cars purchased from there. The entire sales staff was extremely nice and took care of every one of my needs. They exceeded my expectations! I would highly recommend this dealership to anyone who is looking to buy a vehicle or lease. I got myself a new f150 and could not be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

5 Stars !!! Thank you. We really appreciate the time you traveled to do business with us. Safe travels.

Dealer response

Hope your enjoying your new F-150. Thank you for the nice review. Hope to see you again soon.