Chrysler Dodge Jeep RAM of Paramus

To my surprise, the whole experience was a pleasant surprise. I contacted Ryan through text message. He got right back to me. We completed a deal within an hour. I agreed to come in the next afternoon. At the dealership, I dealt with Kelvis. He is new, but very ambitious. He did a good job, and honored the previous day's negotiated price. Overall, a good experience - something car dealerships are not known for.

Excellent experience!!! Short Drive from New York and saved a few thousand dollars on my down payment and a few hundred on my monthly lease payment. Working w/ Keith Horton was an absolute pleasure. Very nice gentleman, extremely patient salesperson. More like a "Customer Service Specialist". Never put pressure on me but assisted me completely thru the decision making process. Just when we were about to finalize the deal. I called my insurance company to get a quote based on the VIN number and to my disappointment, was quoted higher than I was already paying. Keith jumped into action, made a few phone calls and long story short, saved me more than I ever expected. Not to mention, better coverage than what I originally had. We basically cut my insurance payment almost in half. Like I said, excellent "Customer Service Specialist", listens to your needs, and creatively finds ideas to make the deal work for you. The following also impressed me. I had a number in my mind for the monthly payment that I really wanted to stick to as my max. I gave in, and we shook hands $2 over my price. When Keith came back to finalize, he surprised and said we were going with my original price. Yes, it was only $2 but I mention this to illustrate the level of customer service. The Dealership in general was also excellent. Customer lounge with big screen TV and coffee was great. I waited there while they cleaned the car. Very impressed how they delivered the car. Took about an hour but totally worth it. The car was immaculate. Tire Shine and everything. So basically, Great Customer Service and Saved Money! What more can you ask for? Would absolutely, 100% use this dealership again! Make sure you work with Keith!

Let's all be honest we all hate going to car dealerships, but when I came in it was a little late but my sales consultant. Bryan H. Was very patient and stood after hours to make sure I was taken care of, made the buying process very easy and smooth. Highly recommend this guy to all my friends Bryan H was very helpful and answered all my questions I love the Durango he sold me.

Excellent sales experience. Ed Carvajal sales representative provided outstanding service in leasing our Jeep Grand Cherokee. I could not be more satisfied in this experience with Eddie. All personnel at the facility were pleasant and professional.

Aviod this dealer, they are well experienced player in auto sales. They know all the tricks in the book. I was purchasing a new jeep. They showed me cars in there lot that had what I wanted, but not the color, they said they had it in another lot The car had extras in it that I paid for in my deal. After the deal was done I went to get my new jeep with excitement, to find out they removed the rag top that is part of the dual top package. They told me that the soft top was deleted, but they didn't tell me that the dual top comes with a better rag top that is part of the dual top package, so they delete the original. I never recieved the window sticker to know what the car had, instead they showed me on the computer what it had and afterThey told me its not part of the deal and tried to get $2,000 dollars more from me. also in the down payment they told me it was taxes, title & registration fees, plus 1 st payment. Then when my paper work got done they said that the 1 st payment wasn't part of the down payment, who do you believe? The sales man disappeared and the manager tried to con me in buying something I already paid for.

Buyer Beware! After 7 weeks, that's right 7 weeks of dealing with a car repair situation through an extended warranty contract with Paramus Chrysler Dodge Jeep Dealership on Route 4 West and thinking things could not get any worse...It does! They "repaired" the original issue and in my opinion caused another major problem with our car. Second problem occurred right on the lot after the car was started and began leaking oil - of course, the second problem is not covered by warranty! After 7 weeks of nonsense, car rentals and lies...the best is yet to come - We refused to allow them to do the second repair after another 2 week hold up in their service shop and went to pick the car up. We were given the car keys and sent out to search the lot for the car only to find that they parked another car across ours blocking an exit. We were forced to go back into the dealership and ask for the car to be moved and informed they had no idea where the keys were! Very long, upsetting story made shorter - we had to call the police to get our car out!! Luckily for us right before the police showed up they "found" the keys and were able to let us out. From the laughing and gawking seems like a lot of employees enjoyed the show from inside the shop at our expense. This is not our first problem with this company. Customer service is essential and non-existent here! I did reach out to Corporate today and waited 25 minutes on hold while they called the dealership to confirm my story. The service rep did pretty much hear the same from them and told me this matter definitely needed to be sent to a manager's attention in corporate and that is was not good. When I asked what could be done to help us she said....Sorry, really nothing, but be assured she would let someone know" Really???!!! Like I always say - The fish stinks from the head down! Model bad business behavior and you get bad business behavior. Shame on Chrysler and Paramus Chrysler Dodge Jeep Dealership. This was my 3rd Chrysler and for sure! UPDATE - After two independent insurance inspectors looked at the car it is 100% confirmed the repair was never done - not a single part replaced and they stole $2000.00 from the warranty company for the service- 10 weeks of crap with this dealership now and still no working car! I will now contact their district manager to alert them and try to get some help. I hope to prevent this from happening to others.

Ronmer was my salesperson. Honestly this was the quickest, calmest, most efficient experience I have ever had at a car dealership. Go Ronmer!! Made a friend which I never expected ...great experience

This is my second lease at this dealership ..they have great and honest deals Mohammed Alhomis was excellent in getting me the deal I could afford ...I love both of my Jeeps ..great vehicles

Brought my 2012 Challenger in a couple times for service. Third time someone left a large scratch and dent in my bumper. I was told it would be taken cae of and i waited 3 to 4 hours on s Sat for the repair. When i checked on the status i saw it was never touched. 30 minuted later the show me the car and all they did was cover the dent with touch up paint. I was insulted and complained so another 3 days i brought it back where it was fixed properly. That was my last time i would deal with a business that treats theyre customers this way.

Scam Artists. Purchased a wrangler for over $45,000. Had an issue and never got a call back. Bunch of frauds. This includes DEAN REDMOND who manages to answer every review on every site yet won't help in person. Good luck with repeat business. Needless to say I won't be buying another car from this dealership and will begin a lawsuit immediately.