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Chrysler Dodge Jeep RAM of Paramus

(1,334 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 3:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
New (888) 910-3023 (888) 910-3023
Used (888) 432-9577 (888) 432-9577
Service (855) 918-6526 (855) 918-6526

Reviews

(1,334 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chrysler Dodge Jeep RAM of Paramus from DealerRater.

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new lease

This is my second lease at this dealership ..they have great and honest deals Mohammed Alhomis was excellent in getting me the deal I could afford ...I love both of my Jeeps ..great vehicles

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

No respect. Treat u like your stupid

Brought my 2012 Challenger in a couple times for service. Third time someone left a large scratch and dent in my bumper. I was told it would be taken cae of and i waited 3 to 4 hours on s Sat for the repair. When i checked on the status i saw it was never touched. 30 minuted later the show me the car and all they did was cover the dent with touch up paint. I was insulted and complained so another 3 days i brought it back where it was fixed properly. That was my last time i would deal with a business that treats theyre customers this way.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

Con Artists

Scam Artists. Purchased a wrangler for over $45,000. Had an issue and never got a call back. Bunch of frauds. This includes DEAN REDMOND who manages to answer every review on every site yet won't help in person. Good luck with repeat business. Needless to say I won't be buying another car from this dealership and will begin a lawsuit immediately.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.

Got my deposit back and purchased at another dealer.

Walked in hoping to find the exact vehicle I researched and wanted. I was given incorrect information regarding a trim option ( I was explained the lower trim wouldn't come with the bigger engine/powertrain) to upsell a higher trim. I later found out this was false when the showroom had listed their vehicles and when trying to discuss the options included I found out he was clueless about his product. Even still tried to pressure me on the sticking with their highest pricetag trim in their inventory. Unprofessional communication, I'm not your peer nor your bro... I still haven't received my deposit back. Sales Manager is a stand up guy and I wish I had spoken to him before I decided to go to a different dealer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thieves...

I had a great experience purchasing my 2011 Jeep Wrangler Unlimited from them. Serivce was another thing. I brought my truck there to have the brakes replaced. They stripped a lug nut and jammed it on the wheel. They never mentioned anything. The mechanic just didn't care. He chipped the paint on the hood of my Jeep as well...looks like he closed the hood on some tools. They made me wait over 4 hours to replace the stud on the wheel and then tried to charge me for the work. I won't buy air from that dealer ever again. I tried to talk to the owner to explain what type of people he has working there... but he couldn't be bother to call me back. Never again...I will pay to have my next Jeep brought to a different dealership if need be.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

Don't waste your time

Horrible service department, they overbook themselves and then can't get the job done for the customer. I've made appointments here and every single time I bring my Jeep in, there's a reason why they can't look into it. Aside from oil changes/tire rotations, I will not be bringing my car here anymore! Don't waste your time!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
2 people out of 2 found this review helpful.

GREAT EXPERIENCE

Ronmer Brioso was AWESOME!!! He listened to what I was looking for and was not pushy, very honest and friendly. I highly recommend this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Left with more than expected

My first experience at this dealership and it was excellent. My salesman Brian Coyle was a class professional. We discussed budgets and options and I ended up with more car than I ever expected. I am happy, my wife is happy, and my wallet is happy. Thank you to the entire team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

My overall experience at Chrysler was amazing. I was greeted immediately by Ronmer Brioso. The service that I received here was outstanding. I didn't feel pressured into buying anything, Ronmer really made me feel comfortable about my decision in buying my Grand Cherokee. I honestly felt like I could trust him. Definitely will be recommending him to my family and friends. Need a car, Ronmer is your guy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

"nice people with patience"

My husband and I wanted to purchase a new Dodge Ram. We were greeted by many friendly people at the dealership. We got a very nice salesman named Mario da Graca who drover 5 hours to another state to pickup a vehicle that we had interest in. Well, we made a deal and purchased a new vehicle thanks to his hard work, dedication and patience toward his customers. Thank you MARIO!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Joann, Thank you for your kind words. We are elated to hear that Mario went above and beyond for you and your husband. If you need anything auto related in the future, please do not hesitate contacting us directly. All the Best, Dean Redmond, General Manager