Chrysler Dodge Jeep RAM of Paramus

Live in the north jersey area and had visited about 3 dealerships before I came to Chyryler Dodge Jeep of Paramus. I was greeted by Romeo, got right down to business as I was very specific about the vehicle I wanted. The guys found me the vehicle the next day and the transaction took no more than an hour! Very happy with the overall experience!

I don't know where to start, I was totally blown away how well Allan treated me from the moment I walked through the door. I mean this guy knew everything about the vehicle, every option and explained every stitch in detail. I was at Rt 46 prior, and there is no comparison, that place was like the junior varsity compared to these guys. I highly recommend spending your hard earned money at Rt4 Paramus Jeep.

I was looking to buy a good use-car and saw one on this dealer website. Went there and had a great buying experience at the Chrysler Dodge Jeep of Paramus thanks to my sales rep Jay Hernandez who was extremely helpful and knowledgeable, he's professional work is commendable. Thank you so much.

I bought my 2015 Jeep Grand cherokee from Jay Hernandez i will definetely recommend him and this dealership to all of my friends and family.

I had the pleasure of working with Service Specialist Chris Rodgers on 1/8/15 and I was very happy with the experience. Prior to the apt I had notified the service dept that in addition to my regualarly scheduled maintenance, I was seeing the Service Transmition light light up in my Jeep Grand Cherokee Summit. When I dropped off my truck, Chris advised me they would check the problem and let me know if there was an issue. Later that day I was contacted by Chris advising that all items were addressed and fixed. Chris advised that they test drove my truck and acknoledged the issues I was seeing. luckily it was a rather simple electronics update that was needed in my truck. This was performed and it very clearly fixed the issue. Overall I was very happy with Both Chris Rodgers as well as the experieince with the service dept . Dom D.

I bought a 2014 grand caravan from paramus dodge in september which i wish I never did. these people wont know you after your buy. they never answer their phones and when you go there to solve your problems they are full of tricks. I canceled extended warranty in October witch after three month I found out they never faxed cancelation paper to warranty company. I had to go there two times the day before Christmas to tell them to fax it again.( and I'm still not sure) stay away from these people. they have an smily face and evil intentions. My van sticker clearly says I'll have removable black stove and go roof rack and my van doesn't have it! When I asked for it they said its that black robber on the roof! Which I was insulted.and the manual book is for 2015 caravan. I don't know how they stay in business with no integrity at all? i just don't know?!

Jay Hernandez and the route 4 team are professional and get the job done. If your in the market for a Jeep or any other Chrysler product go see Jay and he will take care of the rest.

Myself and my famiy came in to look for a new vehicle to lease. Greg found exactly what we were looking for a great price and exactly what we wanted. Other then a few lags of time (seem to be short staffed that afternoon with all the requests), the experience was seemless and easy. The fact that they had what we were looking for to take home that day was a major plus and it was a one stop shop.

I would never buy a vehicle from this dealer ever! I bought a used 3 year old Dodge Journey from this dealer. I had the vehicle back in for service due to the transmission shifting hard and not going into gear properly only a few months after buying the vehicle. Brought the vehicle back to Paramus Dodge Service department and was told it would be fixed. They charged me $250 to make the repair. (Bad sign number 1). They stated they replaced the seal to the transmission, which was leaking. A few months later I have my Journey up at my own mechanic for an oil change. (Never offered any free or discounted oil changes when I purchased the vehicle - Bad sign number 2.) My mechanic was aware of my transmission problems and while he had the truck up on the lift he looked at the transmission. The transmission was still leaking and the service department did not replace the seal, they just put sealant over the leak, which surprise, surprise it began to leak a second time. When I called the service department and spoke with the manager of the service department he treated me over the phone like I was lying to him about what I found. I brought the vehicle down to them and as I introduced myself to him, he said to me, 'Oh you are the guy that says that we didn't do the job correctly.' Your service department didn't do their job! When they put it up on the lift he was even surprised how lousy of a job they did "repairing" my vehicle. I left it with them for a second time, with the understanding that they would fix the vehicle. After they supposedly fixed the problem a second time (Bad sign number 3). We drove the vehicle for about another month or so. Well, the transmission began to act up again for a third time. I called the dealership again, telling them that I would need a rental when I dropped off the vehicle to be fixed a third time and stated I would need another Journey at least or a pickup to haul vacation stuff, since the transmission started acting up the week before we were going on vacation. I was told they had no vehicles like that in the rental department and they made no effort to assist me in anyway. At this point I did not want the vehicle, nor could I trust their service department to make any repairs to my vehicle. When I brought the vehicle back no one was willing to help me in anyway to resolve my problem. All the sales managers treated me rudely and in no way had any interest in helping me out. At one point one of them said to me when I mentioned the Lemon Law, "Yeah good luck with that, it takes like six months even if you try to go that route." The vehicle had been owned for 8 months and had transmission problems three times. THIS SERVICE DEPARTMENT IS HORRIBLE! THE SALES MANAGERS ARE RUDE, OBNOXIOUS, AND ARE GREEDY, HEARTLESS PEOPLE. All they care about is their commissions and sales of vehicles. They can care less about the customer. Horrible, Horrible, Horrible place to buy a car or service a car. DO NOT GO HERE EVER!

Purchase was painful enough dealing with the sales people, but vehicle delivered with stainless steel all scratched up from their prep guys and someone had been using the rear flashlight given its condition. Had to fight to get them replaced. Service center staff unfriendly and anything but service oriented. Second recall in 1.5 years, they said they didn't have part for first one and would call me when it came in - that was 5 months ago. They rotated tires with no balance - ride hasn't been the same since. After oil changes there is always grease smeared all over the interior leather and steering wheel from the service tech. Vehicle not the quality I expected with $50k car and won't buy another Chrysler product after this experience.