Chrysler Dodge Jeep RAM of Paramus

The salesman that helped me, Val, was great. He explained everything without talking down to me because I am a female. I find that many car salespeople do that, so I was very pleased with him.

Great sales person, knowledge and understanding of our needs. The whole process was a great experience and I would recommend this dealer

I very much liked my salesman and the care he took to ensure I had a good experience aND purchased the correct jeep for me

Quick, to the point, salesperson had vehicle out front and ready to go. We traveled over 100 miles and it was worth it.

I am not one to enjoy the experience of getting a new car. Hoping your are getting the deal you want and not being taken advantage of is always the concern. When searching for that dealership on the web to narrow down your price, endless dealers try to get your attention. Kudos to Kiki who knows congenial customer service in assisting my concerns. She connected me to Leo Mora who made my experience quick, personable, and understood my needs in leasing my new Jeep. I have owned many Jeeps in my years, and dealing with Paramus, I must say, takes the hassle out of getting a new vehicle. Leo made it a pleasure.

Our salesman was excellent! He worked out a lease deal that I was very happy with and it was a fast and easy deal.

I am not happy with this dealership at all. I took my Jeep in for an oil change and waited an hour and half before my car was ready. I couldn't understand how the people who came in after me for services , where ready before me. I also feel that everything I come in for an oil change, since day one they have been trying to up sale me on services. I had my Jeep for a year now and all of a sudden I need a wheel alignment. I don't do any off road riding and baby the xxxx out of that car. I also don't understand why you would send me a text to see how my visit was. I responded to the text and no one bothered to call me or reach out to me. I will not be doing business with this dealership again.

After filling out and inquiry, I received a phone call back from a woman. After telling her exactly what I was looking for and asked her to provide me with a quote, she stated “its best that you come in to further discuss”. What dealership doesn’t discuss pricing over the phone??? I simply thanked her for her time and said that I am no longer interested in doing business with this dealership. A few hours later, I received another phone call from this dealership, only this time it was from “Carlos Belaunde” in Sales. I guess they don’t communicate there because he kept calling over and over. I finally answered and told him to please take me off the list because I am no longer interested. Instead of taking the hint and understanding what “I am not interested means”, Carlos then began his spew of 101 PERSONAL “NONE OF HIS BUSINESS” questions. I said it again for the second time “I am not interested, take me off your list. Goodbye.” And again he kept calling over and over and over. I finally answered and asked him what he wanted. He said “I think we got disconnected.” I said “no we did not, this conversation is over, leave me alone.” And to no surprise there is Carlos calling me over and over again. I answered and asked me to please transfer me to the GM or the Sales Manager of the dealership. Carlos replied and said “its going to be a 45-minute wait.” I said “that’s fine with me, I will wait.” Instead of transferring my call, Carlos then hung up on me. I called him back a few more times after, with him hanging up on me each time until I decided to call the main line of the dealership. I was placed on hold and waited until the line got disconnected after 25 minutes. Not only is Carlos the worst sales person I have ever been in touch with – he’s pushy, arrogant, and rude!! He does NOT deserve to be in sales speaking to people the way he does. This dealership needs to learn proper etiquette with customer service. By far the worse facility I have EVER been in contact with.

After filling out and inquiry, I received a phone call back from a woman. After telling her exactly what I was looking for and asked her to provide me with a quote, she stated ?its best that you come in to further discuss?. What dealership doesn?t discuss pricing over the phone??? I simply thanked her for her time and said that I am no longer interested in doing business with this dealership. A few hours later, I received another phone call from this dealership, only this time it was from ?Carlos? in Sales. I guess they don?t communicate there because he kept calling over and over. I finally answered and told him to please take me off the list because I am no longer interested. Instead of taking the hint and understanding what ?I am not interested means?, Carlos then began his spew of 101 PERSONAL ?NONE OF HIS BUSINESS? questions. I said it again for the second time ?I am not interested, take me off your list. Goodbye.? And again he kept calling over and over and over. I finally answered and asked him what he wanted. He said ?I think we got disconnected.? I said ?no we did not, this conversation is over, leave me alone.? And to no surprise there is Carlos calling me over and over again. I answered and asked me to please transfer me to the GM or the Sales Manager of the dealership. Carlos replied and said ?its going to be a 45-minute wait.? I said ?that?s fine with me, I will wait.? Instead of transferring my call, Carlos then hung up on me. I called him back a few more times after, with him hanging up on me each time until I decided to call the main line of the dealership. I was placed on hold and waited until the line got disconnected after 25 minutes. Not only is Carlos the worst sales person I have ever been in touch with ? he?s pushy, arrogant, and rude!! He does NOT deserve to be in sales speaking to people the way he does. This dealership needs to learn proper etiquette with customer service. By far the worse facility I have EVER been in contact with.

I live in Queens NY and recently purchased a pre-owned Jeep Grand Cherokee from Chrysler Dodge Jeep of Paramus. The reason I made the purchase there and not at the other dealers I visited is because at RT 4 I got exactly what I was looking for and at my price limit. The sales consultant Mr. Anthony Bollotta was very helpful and understanding of my needs. He helped me find a really nice Jeep that I'm very satisfied with. I'm very pleased with the service and experience at Chrysler Dodge Jeep of Paramus and love my new Jeep. Thanks Anthony!!!!!