Reviews
Don't seem to have it together
I contacted them about a lease question. BD called me back to set up appointment, did not answer my question. 3 days later was my appointment. When I told them they still didn't answer my question, all of a sudden they had the answer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I am sorry to hear about any miscommunication that took place. So that I may be able to better understand the situation at hand, please contact me at your convenience. I would like to do whatever possible to help regain your trust in our dealership. Sincerely, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Scam Master Manny
If I can figure out a way to post online to let the public know what a scam this place is I would. Still trying to figure it out. In 2014 we leased a Ram 1500 which we turned in this past September and ended up leasing another Ram 1500 and a Charger r/t. Only to get a bill in the mail over a month later from our bank for over 1300 dollars for scratches and dings on the 2014 Ram 1500. Well when we leased in 2014 and in 2016 Manny told us that there extra insurance we got covered everything as far as scratches as long as we didn't bring it back totaled and he confirmed that this week that it was up to 7500. Well today he changed his tune and said no. Well I will do whatever it takes to make sure those I know and even those I don't buy or lease from this company. After leasing 2 vehicles I feel like we might as well just park them because we will get a thousands of dollars bill after the leases are up. Bad business route 4 and Manny
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Kim, I would like to apologize for the bad experience you had with one of our salesmen. I want you to know that it is our priority to satisfy every customer that enters our dealership. If you would like to discuss your experience further or if you have any questions about your car, please do not hesitate to contact me directly. Sincerely, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Dean Your response is a joke because you sat in Manny's office 2 weeks ago telling him what to say only never to follow thru on any of it and now it's 2 weeks later I never hear back from Manny or yourself I've had to contact the owners hoping they will help us. It's a shame you treat good customer's this way. I mean we leased a total of 3 vehicle's and get treated like this is a shame.
Personalized Service
Kiki and the whole team made my experience very personal. I appreciate the great job they did for me. I had a difficult situation and they worked hard to make it work for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Kiki made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us again. Best, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Great place. Nice people
Everyone was so friendly and was a great experience. Would definitely recommend this place to anyone who wants to. It a car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Elizabeth, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Best, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Painless experience
Leased my second jeep. Painless experience. Salesman Don was excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alex, it was a pleasure to read about your second car-buying experience. Congratulations on your Jeep! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's awesome to know Don provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Dean Redmond | dredmond@rt4cars.com | General Sales Manager
great experience
Worked extremely hard in providing be very option to obtain the jeep I wanted. Friendly staff and excellent communication through the process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy to hear you are enjoying your new vehicle. Thanks so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Incredible Buying Experience
Attention to detail; patience; Honest sales... Big thanks to Robert Morath and Warren... They went above and beyond in all ways to earn my business!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, thank you so much for your feedback and congratulations on your new car! We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with Robert and Warren. Please let us know if we can ever help you in the future. Best, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Very good sales people
My experience was very good and personal I liked the sales people and I got a fair deal. I like the JEEP PATRIOT a lot.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new Jeep Patriot, Victor! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with our team was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Great service
I was very happy with my experience and my salesperson Donna went over and above to help us and get us in the ideal car for us
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Juanita and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Donna was there to provide you with such exceptional service! Thank you again and congratulations on your new car! Best, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Very good experience great help knolege custumer o
Good custumer service very happy with selasmen help
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Best, Dean Redmond | dredmond@rt4cars.com | General Sales Manager