Reviews
Kadir Kargoz
My experience at DCH Honda today was again, a memorable one. Kadir excelled in friendliness and professionalism. I would recommend family and friends to purchase or lease a Honda. Thank you so much for going above and beyond.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Linda, thank you for the five-star review! We are pleased to hear that Kadir was friendly and professional during your visit. Thank you for taking the time to visit us and we hope to see you again!
Truly Satisfactory Buyer’s Experience!
We just purchased a new Pilot Touring from DCH Paramaus Honda. Alex Burnabe was our advisor and he made our purchase an absolute pleasure and a no-pressure buyer’s experience. Alex patiently explained our financial options and their monthly payment scenarios; he elaborated on some pros/cons of various payment options and some general customer stats as well. We were then able to make an informed decision. He was very courteous and professional. DCH was supposed to be one of several dealers we were going to visit... Alex made us feel we made a good choice with DCH Paramus Honda.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your five-star rating with us! We are glad to hear that Alex was helpful and informative during the process of purchasing a New Pilot Touring! We are glad our staff was professional and courteous, providing you with information on numerous payment options. We thank you for being a great customer and hope to see you again in the future!
Fenomenal el trato de Adolfo !
Yo vine hace como 3 semanas a informarme sobre la compra de un nuevo léase , me atendió el Sr Adolfo el cual fue muy paciente y profesional. Ese día no compre el carro , regrese después y me asegure de buscar a Adolfo por la manera tan amable que me atendió . Hoy me llevo mi carro nuevo Gracias a Dios y a él . Recomendable
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
¡Gracias por compartir tu calificación de cinco estrellas! Es un placer saber que tuvo una gran experiencia trabajando con Adolfo. ¡Le agradecemos por su negocio y esperamos que ame su nuevo vehículo!
David Kim was a nice and knowledgeable sales person.
David Kim was very good about explaining the details of the automobile I purchased. He was nice and kind. My experience at DCH Paramus Honda was very pleasant and satisfying. Thank you, David!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ann, thank you for the five-star rating! It is a pleasure to hear that David was communicative and helpful during the purchase of your vehicle! Thank you for your business and kind words, we look forward to seeing you here again!
Súper contenta
Vine con mi cuñado nos atendió el señor Adolfo Marte muy amable y muy atento nos brindó toda la información con la Mallor cortesía para la compra de mi carro muy satisfecha con su atencion
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
¡Le damos las gracias por tan buen comentario! ¡Nos alegra saber que Adolfo fue de gran ayuda durante su visita! Esperamos verte nuevamente en el futuro.
Alex "the Dude"Bernabe
The customer service provided by Alex "the Dude" Bernabe was absolutely superb. Upon meeting Alex, my daughter and I were immediately impressed with his effervescent personality and smile. His knowledge , "know-how" and patience were readily evident as both my daughter and I were in the market for new 2019 Hondas.....ALEX MADE THE LEASING PROCESS PAINLESS...He is definitely an asset to your organization! BRAVO!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Eva, thank you for sharing your five-star review! We are glad to hear that Alex was superb during your visit! It is a pleasure to know that he was personable and patient while helping you find a 2019 Honda! Thank you for your business, we hope to see you again soon!
Muy agradecido con Adolfo
Llegue a DCH Paramus Honda en busca de un vehículo conocido al representante Adolfo Marte quien nos atendió y en todo momento nos horiento de la mejor manera para poder concretar la compra del carro de acuerdo a nuestro presupuesto muy agradecido con su trato profesional y eficiente
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
¡Gracias por tomarse el tiempo para compartir su reseña de cinco estrellas! Nos alegra saber que Adolfo fue servicial y profesional al ayudarlo a encontrar un nuevo vehículo. Le agradecemos su negocio y esperamos volver a verlo en el futuro.
Trade-In Frustration
I found the trade-in negotiation process to be incredibly unpleasant and frustrating, and will never buy again at DCH Paramus Honda. I was severely low-balled on my trade-in, after having invested hours on my car purchase. People are busy on weekends, and tired after a week of work. They don't want to haggle with your hype-aggressive negotiators and prolong the process. I ended up agreeing to a price I regretted. That's no way to build a relationship. I also felt that the paperwork took way too long. I spent little time reviewing paperwork compared to how long it was processed behind the scenes.I was there for 4 hours, and a good portion of the time I was waiting.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Dan, I checked our records and it seems that your last purchase was 3 years ago. Is that the experience you are referring to? If that’s the case then it breaks my heart to hear that you are still frustrated about it. We have gone through a lot of growing pains as frankly we have grown our business faster than we can hire qualified employees to keep up with it, but I think you would be happy to hear of some of our changes. We are now up to nearly 200 employees and still hiring, so that we can cut back drastically on the wait times. We have also signed up to be a KBB instant cash offer dealer so that our trade-in process is much easier and fair for everyone involved. I hope that you give us to opportunity to earn your business again. IS there anything I can do to make it up to you? Jason 201-351-2669
Muy contento
Vine con mi amigo me atendió el señor el señor adolfo Marte el tiene un excelente servicio aliciente le recomiendo a cualquier persona que desee comprar un carro que pregunte por el en dch paramus Honda
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gracias por los excelentes comentarios sobre tu experiencia! Esperamos verte de nuevo.
Lease to Buy
My family and I came into discuss our options re: our lease. Through sometime and review, we felt it best to buy our current lease in which Adolfo guided us with patience and information, without pressure. It was an easy process and that’s what was most important to us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your five-star experience! It is a pleasure to know that Adolfo was helpful and patient in finding you your next vehicle. We thank you for the feedback and hope to see you again for your next lease!