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Echelon Ford

(436 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–8:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
New (855) 353-0049 (855) 353-0049
Used (855) 353-0045 (855) 353-0045
Service (855) 353-0050 (855) 353-0050

Reviews

(436 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Echelon Ford from DealerRater.

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Great experience

I've had plenty of bad experiences at other dealerships but Russ and Dave made the entire buying experience not only pain free, but a pleasure. Absolutely no pressure, honest, and up front about every detail from the time I walked in the door to the time I left with my new (to me) car. I'll never shop at another dealership again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Nick, we are so happy to hear about your 5-star experience! We greatly appreciate your business and look forward to your next visit with us!

1st time ford owner

Derrick was very helpful and wonderful! He showed me alot of cars and options.Spent quality time with me. The whole process went smooth and easy. I love my escape. Thxs Derrick

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Ellen, congrats on your Escape! How exciting! It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!

Ford 2018 Escape purchase at Echelon Ford

Derrick was very helpful with the whole experience. He showed me many cars and we found the right one for me. Could not have been a more pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for such a great review, Theresas. Congrats on the Ford 2018 Escape! It was such a pleasure serving you! See you next time!

Customer

This is the fifth vehicle I’ve purchased from Echelon Ford. The experience is always low pressure and enjoyable. Sales people are all polite and knowledgeable as well as their service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for sharing your buying experience, Chris! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.

Always satisfied

Have buying and servicing our ford vehicles at echelon for 20+ years. Currently a 4 for ford family,purchase was always a pleasure and service is always on time as quoted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for sharing your service experience, Scott! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.

Customer

We recently purchased 2019 Ford Explorer from Echelon Ford . Our Salesmen's was Pete De Antonio . Pete was very friendly ,outgoing running around making sure everything is taken care of, Talk about knowledgeable he will work for you give him any situation he will gladly get it done no matter what it take until your satisfied. His hard work paid off for us we are very grateful. Thanks You Again !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi April and Ed, congrats on your 2019 Ford Explorer! How exciting! It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!

Vehicle shopping that everyone hopes for.

I bought a vehicle used vehicle with 9000 miles and I was very lucky to get , in my opinion, the two best salesmen in the place. The Pre-Owned Manager, Russell Juelg and Salesman Rob Cortney are the men to deal with for EXCELLENT Service, the courtesy that one expects, and the knowledge of the automobile field. Very good people that work for YOU.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for such a great review, Tony! We greatly appreciate your business and the opportunity to serve you. Hope to see you again soon!

Great experience, as always!!!

I'm not sure at this point how many For vehicles I have purchased from Echelon Ford, but as usual the buying experience has been excellent. It's never a hassle and everyone is always friendly and Chris Cole always takes the time to go through all the details of the vehicle before I leave.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for sharing your buying experience, Jim! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.

Great experience

This was our 3rd purchase from Echelon Ford and we couldn't be happier. We've purchased from Chris in the past with great results. We've also referred Echelon to our family as well. This time we worked with Rob and had an equally great experience. It's like working with your family throughout the entire process. Quick, easy and no hassle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Steve, thank you for such a great review! We value your business and loyalty. Congrats on the new vehicle! We look forward to your next visit with us.

Awesome experience along with Excellence in Service!

What a great experience my wife and I had at Echelon Ford. We were looking for a Ford F150 and low and behold we walked into Echelon Ford in Stratford, NJ and it was a no pressure environment. We were greeted by a very well dressed gentleman Rich Elkins, the sales manager who introduced us to Derek Zimmerman. We were blown away by this Derek's knowledge and experience. Derek took us out to the back lot, knew just about everything for every F150 that we looked at from the tires and sizes and all the options. Very knowledgeable. He was also very knowledgeable about leasing. Very impressed. Wished we have come here sooner!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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