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Motorcarsonline.com Kalamazoo

(83 reviews)
Visit Motorcarsonline.com Kalamazoo
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–7:00pm
Tuesday 9:00am–6:00pm 8:00am–7:00pm
Wednesday 9:00am–6:00pm 8:00am–7:00pm
Thursday 9:00am–7:00pm 8:00am–7:00pm
Friday 9:00am–6:00pm 8:00am–7:00pm
Saturday 10:00am–4:00pm Closed
Sunday Closed Closed
(269) 743-0335 (269) 743-0335

Reviews

(83 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Worst experience ever!!

We had plans to meet with a salesman at 10am on a Saturday. We drove an hour to be there and he never showed up. Didn't even call!! Waited for 30 minutes and just nothing. Complete waste of time and energy. Car was in Lansing and guy promised us to have it in Kalamazoo Saturday morning. He even said 9am was good. Obviously no respect for someone's time. Would never recommend them to anyone or return no matter what the deal.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Our hours of operation on saturday are 11am-4pm. We have two locations that share inventory and in some circumstances vehicles are sold in Lansing. We do ask for deposits to set up appointments so there is no confusion. Customer was given the oppertunity to secure the vehicle and chose not to and the vehicle was sold friday evening after hours. We did call and tried to let the customer know the vehicle was sold with no response.

Great service love my car

Keith found exactly what I wanted. Delivered it when promised. Very happy with my car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great servicemen

Keith King was very helpful. Very professional and he answered every question I had when it came to buying a car. I will tell all my friends and family members to call him when they need a car or auto repair

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GREAT AND AWESOME PLACE!!!!!!

Wonderful customer service and sales man Keith king is very helpful and did everything he promised to help me and my family out. Vehicle's are clean and nice and set at great prices i highly recommend then if your looking for a great vehicle. Our kids had a blast there and were treated with respect by everyone and were able to watch cartoons and not get bored. super friendly and outgoing receptionist who was very helpful with everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great dealer!

It was a great process! Very friendly! Melissa and Keith were fantastic. They went beyond to help us get that suv we were looking for. Totally recommend them! We really appreciate what they did for us!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Exactly what I wanted!

I bought a vehicle from this place, everything went good. The car runs good with no problems. I had a mechanic check it out and they did the financing for me. I would buy another vehicle from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bad service and vehicle

We found a truck on their website. When my husband called about it they quoted him a higher price. We went back on the website that night and the higher price was then listed. We got them to meet us halfway between the two prices. Told us we were getting a good deal on a really good truck. We've had the truck for 2 months and it's been in and out of the shop since with engine problems. To top it off, they sold it to us without having the title in their possession and they still have not received the title. Their 109 point inspection is bs because they had to of known there was problems with it. We had it a little over a week when we had to put it in the repair shop. Stay away!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Worst used car experience ever!

Keith King will promise you the moon just to make a sale. Absolutely ridiculous how dirty our vehicle was when we went to purchase it, even after he "promised" to have it detailed. Still have not received the spare key he promised two years ago. The car had many problems with it that were easily covered up until about a month later. Please take a mechanic to look over vehicle before you purchase it. He's a very pushy salesman! Do yourself a favor and visit a REAL car lot!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great customer service

Me and my wife had been searching the net for a newer f-150. They had a 2010 that was very clean with only 64k on it for only 18900. So me and my wife drove 2 1/2 hours to see the truck and when I got there the Truck was right out front super clean and looked great! The rest of the cars were very nice as well mostly newer cars and trucks. We didnt even make it inside before the General Manager Keith had came out and greeted us at the door. After we told him which vehicle we were intrested in he went a grabbed the keys and brought the truck to the front door and put a plate on it. The truck was great no problems so when we got back we told him we would take it and he asked if we needed help with finacing. We recieved the best rate possible and was driving home our new F150 within a hour no thats what I call customer service I have never seen before.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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review for motors of kalamazoo

everyone was friendly no problems i would recomend to friends

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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