Reviews
Service team was able to troubleshoot issue. Identified...
Service team was able to troubleshoot issue. Identified radial pull issue with one or more tires. Tried all remedies to make car safe to drive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We hope to help you with all your service needs.
Very courteous employees. Anthony was patient and...
Very courteous employees. Anthony was patient and fabulous to work with. Great attitude! Even delivered my daughter’s jeep to our home. Exceptional service! Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Cynthia. Thank you for your business and for this review. I am happy to hear Anthony was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know.
Enjoy the last Mazda we bought. So we went back to...
Enjoy the last Mazda we bought. So we went back to Nelson Mazda for another great deal and we received another great deal with a great sales rep.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Nelson Mazda Cool Springs, customer satisfaction is our #1 priority. We always do your best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience. We appreciate your review!
They're usually pretty good in the service dept. This...
They're usually pretty good in the service dept. This visit was for trivial things. Unfortunately one of the problems still exists: the hood release cable still comes loose every time I pop the hood.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback! We are sorry to hear that the service team wasn’t able to take care of all your issues. Please reach out if you would like to bring your vehicle back in or discuss your experience. Thank you for choosing Nelson Mazda Cool Springs, we look forward to seeing you again!
mazda
We received an overall coverage on the car we were interested. We were not pressured very pleased with Phillip's knowledge of the car god bless you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your excellent review! We are so glad that Phillip had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
stopped by to take care of flat tire.
Great job, had a flat tire and was taken care of very fast. I had no previous appointment and just brought the car with small spear tire.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thanks so much for your positive review! We are very happy to have provided you with such a positive experience. We sincerely value your business and look forward to your next visit. Sincerely, Nelson Mazda Cool Springs
Great service and very timely as well. They were able to...
Great service and very timely as well. They were able to work me into their schedule even though I didn’t have an appointment I had a great experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jimmy634, It has been a pleasure serving you. Quality customer service is always our number one priority so we're happy to hear that we met your expectations. Thank you again for choosing Nelson Mazda Cool Springs. We look forward to having you as one of our valued customers for many more years to come!
Just came in with a minor tire pressure issue. The staff...
Just came in with a minor tire pressure issue. The staff quickly addressed the problem, diagnosed the problem (on video for you to view), and fixed the problem at no charge. I waited maybe altogether 30 minutes in the comfort of their waiting room. They are great at Nelson Mazda!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kate, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Wonderful service. Devin, Pete and Chris did all they...
Wonderful service. Devin, Pete and Chris did all they could in a timely manor to pursue a potential infotainment warranty issue. Very happy customer here, will return.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, we are very happy to hear that Devin, Pete and Chris provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Great Communication!
Great communication with the service department via text and video updates where the technician visually showed and explained where a repair was needed. My repair required a part that had to be ordered so was provided with a loaner car, which allowed me to continue on with my day while my car was awaiting a repair.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.