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Acura of Brooklyn

(596 reviews)

Reviews

(596 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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recent service

I use this Acura dealership for servicing my MDX. Will continue to do so. This dealership is not as "fancy" as suburban dealerships but I've been very satisfied with their quality of work.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Air Bag Recall

My experience with Acura of Brooklyn, the advisors were professional and very knowledgeable about the reasoning for my visit to Acura, I brought my vehicle for an air bag recall, my advisors explained in detail and in simple terms of why the recall was nessecary.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good service

Very good service is provided at Plaza Auto MAll. Will definitely return there for service in the future. Everyone very helpful. Thank you for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good job

Since I brought my Acura TLX I've came to this Brooklyn Acura service center. The employees are knowledgeable and polite. I never have no issues when my car is given back to me. Three out of the four times I've been here I've recommended for Alica to be my service advisor. She's friendly, polite and always keeps me abreast of what's going on with my car. I will definitely be back here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Mechanic has awesome customer service

Mechanic highly qualified and recommended. met all my expectations. Car is running like brand new. Customer service overall superior.. would recommend Acura device to any and everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

very friendly and helpful service

from the first time we enter dealership the atmosphere was warm and the sale person Jason Perez was friendly he did not push us in buying.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very welcome

Excellent job everybody is very helpful I didn't have to wait too much time I like the fact that it has a shuttle for those who can't wait

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good service! The service that I needed!

As a driver, I know that, the car need service to support, in order to drive around smoothly. So I got a chance to see the service department after I completed the service with sales which is next door. The adviser and the technician worked together on the car. They did good job. I even told the Acura customer hot-line about their good job. The sales person knowledgeable and helpful. The service is good as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Easy buying experience

Henry is a very good guy , he helped me a lot with buying my RDX . I was very impressed. I appreciate everything he did for me .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service and a free car wash! Can't complain!!

Brought my car in this morning for an oil change and to look into the TPMS light. In the very cold weather I've found the TPMS light comes on sometimes, so they added some air to my tires and got the light off within minutes and the oil change was done promptly. Very pleasant staff as always and was happy to enjoy free breakfast and a ride home in the complimentary shuttle. Always recommend this place to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.