Jim Click Kia

Gm John is unprofessional. Raised his voice at myself and husband when we voiced our concerns and dissatisfaction over our ill-performing 2019 forte. Bought the car in February and have only been able to drive it 2 months out of the 6 months we’ve had it due to transmission issues. This car does not meet our needs and is unsafe. Telling us to buy a new one and let the current car get repossessed is not only terrible advice from a financial standpoint but how is that ethical coming from a general manager of I thought a reputable dealership?

Kia in Tucson, took care of the problem we came in for. They offered to repair the car and didn't charge for labor. Only parts.

This is our favorite dealership. Everything from purchasing a car to getting routine maintenance is totally professional. I always wait there during maintenance. Many amenities are available to make my wait comfortable. No problems with work. The staff explains everything so we understand our car. Great Job Always!

There are 2 choices for buying a new Kia in Tucson the wrong one and then there is Jim Click Kia. Jim Click Kia customer satisfaction over profit!

Please don’t waste your time at Jim Click!! I had a horrible experience with this company and is now stuck with a Kia Soul that I hate but has because I was desperate and was taken advantage of!!!

I have been a customer of Jim Click Kia for over 4 years. I take my car to be serviced every time it is due, and the service is usually pretty great. They offer to wash my car, they are pretty timely in doing the oil change and the maintenance for life package is definitely worth it. I took my sister here to purchase a car just like mine. The salesman was nice and informative. When he got all of our info, he led us to the finance department. We are sat down in front of some paperwork that has already been prepared. I understand that dealers make money on the add-ons like GAP insurance and additional warranties. After sitting in the office, we went back and forth for 2 hours about why we had to get the gap insurance and added warranty to get the better interest rate. That is not true. He could have got a better interest rate but only wanted to TRY if we agreed to purchase the dealer add-ons. It was 2 hours past closing when we just got exhausted and they finally lowered the Interest rate by 3% just to make us happy. Which we appreciated. I just wish they would have listened from the beginning. It was really a stressful situation and I am not even sure I want to go there again! But I have to because that is where I like to get my car serviced.

Although there is a Kia dealership 2 minutes from my house I choose to drive 25 minutes to Jim Click Kia. Amazing service every time!

I have been having my regular check ups and oil changes done about every 5,000 miles since 2011. The first year or so the customer service was upbeat and accommodating, then it kept getting worse-----indifferent and it felt like they were put out to have to do this service for life thing. Then, last time I took my KIA in my experience was COMPLETELY different! It is very rare I get around to doing a review, but I was so impressed with the new Service Coordinator, Scott Maher, I felt compelled. He was positive,, polite and eager to ensure my visit was excellent in every way. The service man even vacuumed the interior of my car! Can one man make a HUGE difference in the way the customers view a company? Absolutely! Looking forward to my next visit and hoping Scott's stellar customer service is contagious for the other service men.

I've only had good customer service experience with Jim Click Kia since I became the proud owner of a KIA Forte in 2016. I highly recommend Jim Click Kia for car service and purchase.

I had an emergency happen right before a trip. My service advisor, Art, explained my warranty benefits, took care of the tow, and had the car back to me by the end of the day. I'm so glad I bought a Kia. My service experiences have all been great!