Reviews
Write a reviewHorrible experience.
Horrible experience. Purchased a 2016 Enclave, great looking vehicle. Salesman(Ken) assured me that the car was checked out by service with no issues. Within a week the power fluid was low so I added some. 3 days later I had to add fluid again, so I called the dealership to get it checked out. Service looked at it and replaced a gasket and seal. I wanted a 100k mile service since they had it so I paid an additional $1000 for a transmission flush, engine flush, and spark plug replacement. Upon inspection they found the brakes at 0mm. I questioned if the initial service was done like they said because all these issues would’ve been corrected. They lied to me. While being serviced they had a the car for 6 days. Picked it up, 3 days later I’m having to add power steering fluid again. Took it back in to be serviced, now I’ve been told it needs a power steering pump. This pump was leaking when I purchased it and they refused to cover this issue. I understand when buying a used car, you get what you pay for. However no one expects to pay an additional 2k on a car they’ve purchased in under 30 days. I originally purchased through a dealership because I thought they would stand behind their product. I was obviously wrong . I’m very disappointed with the outcome. My advice to anyone looking for a used car DON’T go to this dealership. They lie and don’t stand behind their product.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us. I understand and appreciate your feedback regarding the issues you've encountered with your 2016 Enclave. It's important to us that our customers feel confident in their purchases, and it seems we fell short in your case. I encourage you to reach out to Fiehrer Motors directly so we can address your concerns and work towards a resolution. Your satisfaction is our priority, and I would like the opportunity to assist you further. Sincerely, Tom Fiehrer - Owner and General Manager
The service at this dealership is far superior to any
The service at this dealership is far superior to any I've experienced before. Here, I feel like a valued customer, not just a number.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We at Fiehrer Motors are thrilled to hear that you felt valued and received superior service during your visit. It's our priority to ensure every customer has a great experience. We look forward to welcoming you again soon! Sincerely, Tom Fiehrer - Owner and General Manager
Truck service
Excellent , both service and personnel. I even take my wife?s Chevy to them because of work quality.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for giving us the opportunity to service your vehicle, Larry. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Tom Fiehrer - Owner and General Manager
We bought a 2006 red F-150 in 2010 from Fierher, I am
We bought a 2006 red F-150 in 2010 from Fierher, I am proud to say we still have that truck, best vehicle we have ever bought
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for this amazing review! I really appreciate your business, Kim. Sincerely, Tom Fiehrer - Owner and General Manager
Service Dept LIES About Pricing
Their service department lies to you over the phone about costs and then doubles their price once you’ve showed up for the appointment. I’ll never be back.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Tom Fiehrer - Owner and General Manager
Ron at Fiehrer Motors
Ron Schatz at Fiehrer Motors helped me find the exact truck I was looking for. Ron is extremely knowledgeable and helpful. I highly recommend contacting him for all of your car or truck needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Tom Fiehrer - Owner and General Manager
Tire Repair
Excellent as always? great dealership to have close by my home??
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for this great review! I really appreciate your business and hope to see you again soon. Sincerely, Tom Fiehrer - Owner and General Manager
Best Service in Town
Customer service in the service center is TOPS! Always kind to their customers!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Angel, thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Tom Fiehrer - Owner and General Manager
Oil Change
Excellent customer service. Very thorough on explaining all services and completed in a timely manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We cannot thank you enough for this glowing review of our service center, Douglas! We know how valuable your time is and we aim to provide excellent service and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Tom Fiehrer - Owner and General Manager
Special People
Having been a customer for several years, we are treated and respected like family. We are customers for life.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Tom Fiehrer - Owner and General Manager