Reviews
Write a reviewnot trueful
I came to look at a 2015 terrain they had for sale on the internet, the price on the internet was $21,595. when I got there they had another price totally different then the one I saw on the internet, what was the deal on that? They said if I wanted to buy the terrain, it would be $21, 872.00. $277.00 more. Then I asked if it had any accidents, which they said, never, I checked the carfax which they said it had front end damage, then they tried to low ball me on my 2012 terrain I was going to trade in. I drove an hour and half and they treated me like that. I would never buy anything from them, they are very untruthful.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Sincerely, Tom Fiehrer - Owner and General Manager
Tim azbill
Great experience all around ! The sales staff was courteous and professional
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Timothy, taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing Fiehrer Motors. Tom Fiehrer - Owner and General Manager
very comfortable while waiting. coffee/tv etc
very professional staff. would and have referred people to Fiehrer motors. the buying process was great. so flexible and able to keep my needs in mind. the service dept is great too
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, thank you for the feedback! I am happy to hear of your positive experience with us, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Regards, Tom Fiehrer - Owner and General Manager
Great dealership and location.
The friendliness of everyone I was involved with. Especially Ron Schatz was so helpful in dealing with my situation. Would highly recommend Fiehrer Motors to my family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Elaine! I am very happy to hear that Ron could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Regards, Tom Fiehrer - Owner and General Manager
Friendly atmoshere
Everyone was very knowledgeable & friendly. This was our second lease and we will continue to buy and/or lease our cars here.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
William, thank you for your continued patronage and for leaving us this wonderful feedback. Our team works extremely hard to keep our customers coming back and it's a pleasure to hear we've succeeded. If you need anything else in the future, please feel free to come back and visit us anytime. We hope to see you back in again soon! Regards, Tom Fiehrer - Owner and General Manager
Best Experience ! Great Deal!
Everyone who worked there that I encountered was courteous! Never felt pressured. Anxiety free! I know I left with a great deal and will be recommending to everyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lynda, I appreciate you for letting others know about your great experience at Fiehrer Motors. If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Tom Fiehrer - Owner and General Manager
Great service from Dan Fiehrer
Dan took his time to explain the vehicle & the leasing process & to find us the best deal. The dealership was very clean & the location is very convenient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I appreciate your marvelous feedback, Robert. It is our commitment to ensuring quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Regards, Tom Fiehrer - Owner and General Manager
good service
easy to schedule; no hassle; well informed about wait time; repairs done properly. Clean waiting area and amenities. Treated courteously
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Daniel, thank you very much for taking your time to leave us a great review! We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Regards, Tom Fiehrer - Owner and General Manager
Great service experience
100% satisfaction of services performed . William is great at explaining needs during my visit and completion of services required. definite positive employee. Recommendation that customer vehicles could receive a wash and vacuum after service. It would be a great customer treatment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I'm glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. We are grateful for choosing us for your automotive needs. I will share your messages with William and we appreciate your recommendation as well. We look forward to serving you again in the future! Regards, Tom Fiehrer - Owner and General Manager
Great experience
Both Chuck Barkley & Raymond Tenley were very helpful, courteous and made the transaction a pleasurable experience. They took their time answering all our questions and we never felt pressured or rushed. I highly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time out of your day to share your wonderful experience with us. I am delighted to hear you were treated with very helpful, courteous, and pleasurable service during your visit. I will share your messages with Chuck and Raymond. We appreciate your recommendation as well and we hope you will give us the opportunity to help you again in the future. Regards, Tom Fiehrer - Owner and General Manager