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Excellence Auto Direct

(406 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:30pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
(214) 504-3826 (214) 504-3826

Reviews

(406 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Excellence Auto Direct from DealerRater.

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Priced to Sale

Very happy with my experience here, I was prepared for the final price to jump significantly however I was thrilled when that wasn’t the case. The price you see posted is a true price. Thank you Jose Torres for outstanding customer service, you made this a great experience, I’m very happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Used car purchase

Noel Brooks did an excellent job of getting us the car we wanted at the price we could afford. He took ownership of the 'make ready' job & delivered a sparkling Caddy CTS to us. Everyone was super nice - all the employees that we met were friendly and efficient. I'll go back the next time we're shopping for a car. BTW, we live 35 miles away, but it was worth the drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Place

I love my Audi. Jose got me approved with bumper to bumper warranty and low monthly payments. Thank you sir for helping me get my very first car on my own.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Friendly and helpful people

The sales person that helped us was very kind and professional. I will totally recommend this place. My son is looking to purchase a vehicle, the sales person that helped him, Jose Torres was great. -Mayra D.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Dealership

I purchased a vehicle from this dealership and was blown away by the entire team. My sales rep Leo Roy was great. Coming from a sales position myself he did a great job building a relationship with me. Unfortunately Roy had a family emergency and had to leave but I was handed off to another great sales rep. The transition was smooth. I didn't have to search or call and be placed on hold. Roy transferred me directly to Seth Murray. Seth made sure I was completely satisfied with the vehicle. We went on another test drive and anything I had questions about he was their with a answer. I purchased the vehicle and will always be thankful for a smooth car buying experience. My next vehicle will definitely come from Excellence Auto Direct.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Outstanding service

Highly satisfied with this place all around. Great prices and professional staff. I definitely recommend this dealership for a new or used vehicle. I recommend Seth as the salesman. Very friendly and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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AWESOME PLACE TO BUY A CAR!!!

THIS IS A GREAT PLACE TO BUY A CAR! NO PRESSURE AND EVERYONE IS VERY FRIENDLY!! THE PLACE IS VERY CLEAN AND THEY HAVE FREE COFFEE AND WATER. MR. CHRISB WAS VERY HELPFUL

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Friendly and professional

I had an awesome experience at this dealership. Although I didnt buy a car today, I will definitely be going back. The salesperson Seth was very helpful and knowledgeable with every question I had. Very professional and not pushy at all. I highly recommend this place if you're in the market for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Highly recommend this place, honest, caring and wi

Highly recommend this place, honest, caring and will work very hard to get you into something that fits your budget. Can not recommend Leo DiChiara and Raul Garcia highly enough, if you are in need of a dependable, affordable vehicle please see Excellence Auto Direct, they have the best prices in town and can not be beat.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Easiest buying process

The process when I bought my car was absolutely a breeze. the salesmen were very helpful in answering all questions I had. It was a great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.