Excellence Auto Direct

The salesman Roy was excellent upfront and Honest. Please get your own financing. I had my own and they claimed to beat the rate. After asking to try only once they couldn't. The Finance manager ran my wife's credit two additional times without notifying her, resulting in extra inquires. When asked why he became rude and loud over the phone.

I purchased a 2016 Mercedes-Benz C300 4maticat the Euless location. Dora Sustaita was my Sales Rep., she was extremely knowledgeable and helpful during the process. She was straight forward and did an outstanding job with my purchase. Limon assisted me in finance--An awesome experience. If considering a purchase I would highly recommend contacting Dora!

Recently bought a car and my sales man was Alex Brown. Alex took the time to explain the options of the vehicle and the many financing options that were available to me. He even followed up with me after the sale!! Who does that these days?? Excellent dealer and excellent salesman and customer service. Will definitely be getting my next car from Alex Brown and Excellence Auto Direct

Posted a price on cars.com and added an additional $1,900 on the price after making contact with the dealer as a reconditioning fee. This was on top of the TTL, very shady. Would not recommend this dealer to anyone.

I was looking for a used work vehicle and found one online. Salesman wanted me to come in and look at it, but when I got there the vehicle I wanted to look at wasn't even available to look at for another three days. He was trying to push me onto another vehicle I wasn't interested in. They never let me look at the vehicle I wanted till the day I picked it up, and then they just handed me the keys and sent me on my way. Once I got home, I noticed there was no spare tire or antenna. The owner and sales person said they would deliver the items to my house after going back and forth with many texts. They never delivered the items. They also tacted on the additional $2k another reviewer mentioned. They also promised to add a front portion in the vehicle, again with a lot of haggling. Then the owner came back with, we can do it for another 1k. A collision guy said the whole left panel of the vehicle had had some damage and there was a lot of bondo on it. The roof in the back also had visible damage and bondo on it. This is damage I noticed once I got up on top of the vehicle to install a roof top fan, not from the dealership. I'm sure this is why they were adamant about me not seeing the vehicle till I picked it up. REALLY!?! Really bad experience from start to finish! Integrity and honesty is not in their vocabulary. I will never use this dealership again.

I was shopping for a used Ford F-150. Specific color and year. Found it at this dealership. Price was posted on their website for 20,000$ Told the salesman I wanted it. Without driving it,or even looking at the truck. I told them to send me a Buyers bill with the TOTAL AMOUNT DUE. Next thing I know it went up 2000$ for reconditioning fee. I call and asked what that was and he said it was for checking the engine back out for me, cleaning the inside,and waxing the truck and shining rims. 2000$ Come on man. I could understand 500$ So before you waste your time driving to the Car lot get the full price before you waste your time. And they're are multiple other people on here with the same story.

Worked with Matt, one of the principals, and Noel Brooks was my salesman/facilitator. It couldn't have been easier or smoother...my wife and I, drove the vehicle, signed the paperwork, and took delivery in under an hour. I highly recommend their dealership and inventory of preowned cars and trucks...PS: Ask for Noel B, I know he will take care of you !

I was so impressed with the level of professionalism of 3 employees at this car dealership. After an initial hesitation I was sold on a beautiful car due to the great work of Ishmael, Limon and last but not least Jeremaine...he found a car that was just my style and got my car detailed and personally delivered. Felt like Royalty! Thank you!

My sales man was Abby and limon was our finance advisor he sold us our previous vehicle too. Abby took care of us Took our vehicle to get serviced and then delivered our vehicle home Great customer service greatly recommend

I called to schedule an appointment to check out a car that was posted online because dealership is over 20 miles from my house. I received a text asking to confirm it to which I reply. Once I got there, I was told that car was with a client and I was shown another car that I was not interested in. After waiting on a car for a while, manager stated that owners’ wife took a car for her trip to Austin...I hope she enjoyed the trip very much because they lost a deal. Don’t waste your time.