Reviews
Write a reviewGreat deal, great service
Peter was very helpful in helping me choose my next vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best buy ever!
Best buying experience ever. Sonny and his team are very knowledgeable, totally candid and honest, and extremely fair and up-front in pricing. I have already recommended Auto Universe to some friends looking to buy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Diamond in the Rough!!!
Found the Lexus ES350 I was looking for online at Auto Universe through Cars.com. My first impression with a smaller dealership and hidden off Covington Pike was that I might be wasting my time. Man was I surprised. The staff was excellent, professional, and knowledgeable on all the cars. Lots of Luxury models, in great condition and great pricing. No pressure, and such a simple and fast buying process. Peter and Sonny went above and beyond to ensure my car buying experience was nothing but the best. I would highly recommend this Dealership to anyone looking for a late model luxury vehicle. You will not be disappointed!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Outstanding
Great people to deal with. Arrived mid afternoon. Drove off with the car before 5:00. Exactly as advertised online and an excellent price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service
Need a car quickly. Saw a car on Auto Universe's website and bought it the same day. The transaction was very easy. Everyone was very friendly and helpful. I got a great deal
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Outstanding Customer Service
This was by far the best experience I've ever had when dealing with a car lot. I didn't feel as if I was being bombarded by people trying to sell me something that I didn't want. I was able to take my time when making my final decision. I will definitely recommend this dealer to anyone in the market looking to buy a used car. I absolutely love my car choice and would definitely revisit this dealer when I'm in the market for another car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Class act
Absolutely a wonderful car buying experience! Top quality people with top quality cars! Will definitely be doing business with these guys again. Friendly, no haggling, respectful, knowledgeable, and professional! Don't waste your time fooling with amateur sales people that pretend to know cars at the Big Volume Lots, these guys know cars!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
VIP Experience
From our first contact on the lot, Sunny made us feel comfortable. I was absolutely dreading the car buying process but it was amazingly easy at Auto Universe. We were treated with dignity and respect, not as a checkbook, and I actually enjoyed buying a car. Great customer service, easy buying process and they even dropped of my new car at my work when I couldn't come pick it up. Excellent experience!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
WONDERFUL SERVICE
My shopping experience with Peter Moore and Owner of Auto Universe is by far the best I've EVER had. I drove from LR, AR to Memphis on a weekday. They stayed open until I arrived. They welcomed me to the business and treated me as if they had known me all my life. When I arrived back to LR I had to text Peter, who responded VERY quickly, to let him know I had arrived safely. Most dealership are out to make a sale. Auto Universe goals is to gain long term relationships. I recommend anyone that's shopping for a vehicle to make sure you inquire with this business. You will not leave empty handed and will gain a new members into your family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Pete and the Owner was Awesome!!!
I love my Lexus Pete was patience no pressure at all... I was already approved with my bank, but Pete had an better offer, all my questions was answered and he was very honest.. I recommend Auto Univese a 100 times!!! Thanks Crystal H.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase