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Crest INFINITI

(1,643 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–3:30pm
Sunday Closed Closed
2019 state dealer award
View 4 awards
2019 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 400-0630 (877) 400-0630
Used (877) 790-4173 (877) 790-4173
Service (877) 270-3388 (877) 270-3388

Reviews

(1,643 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crest INFINITI from DealerRater.

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Great experience from start to finish, the guys are

Great experience from start to finish, the guys are awesome when dropping off the car. Robert was very friendly and explained everything in great detail. Thanks Crest! See you soon.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that your entire visit exceeded your expectations from beginning to end. It's fantastic to know that our team made such a positive impression during your drop-off experience. We're especially pleased that Robert provided you with the friendly service and thorough explanations you deserved. Your kind words mean so much to our team, and we truly appreciate your trust in us. We look forward to welcoming you back soon!

I usually get serviced at Sewell, because years ago when

I usually get serviced at Sewell, because years ago when I brought my car in I got weird vibe and there were many teenager kids helping the maintenance section. This year I didn’t see a bunch of inexperienced teenagers. Robert greeted me immediately and helped me with my service. It was easy and will definitely come back.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for giving us another opportunity to serve you and for sharing your positive experience with us. We understand that your previous impressions had kept you away, and we truly appreciate you deciding to visit Crest INFINITI again this year. It's wonderful to hear that Robert provided you with immediate assistance and made your service experience smooth and straightforward. We're pleased that the changes you noticed in our service team have made a positive difference in your overall experience. Your feedback means a great deal to us, and we look forward to continuing to provide you with the quality service you deserve on your future visits.

Randy always takes great care of me and my car.

Randy always takes great care of me and my car. Dustin sets me up w a very nice loaner when appropriate.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with our service team. We are pleased to hear that you consistently receive excellent care for both you and your vehicle. It's wonderful to know that our team members go above and beyond to ensure your satisfaction, including providing you with quality loaner vehicles when needed. Your feedback about the attentive service you receive means a great deal to us. We appreciate your continued trust in Crest INFINITI and look forward to maintaining this high level of service for you in the future.

Friendly people and very helpful.

Friendly people and very helpful. Everything went beautifully.They went out of their way to help

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us. We are delighted to hear that our team provided you with such welcoming and supportive service. It means so much to know that your experience went smoothly and that our staff made the extra effort to assist you. Your feedback about our helpful approach truly brightens our day. We appreciate you taking the time to share your thoughts and look forward to continuing to serve you with the same level of care.

Consumer response

Great service and very friendly people. They were very helpful

Overall Great Service, and Experience.

Overall Great Service, and Experience. Everyone is courteous, and willing to work to ensure they deliver the deal that you desrve.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your wonderful experience with us, Ashton. We are thrilled to hear that you found our service exceptional and had such a positive experience with our team. It means so much to us that you felt everyone was courteous and dedicated to ensuring you received the deal you deserved. Your feedback about our commitment to delivering great service truly makes our day. We appreciate your trust and look forward to serving you again in the future.

Crest service is top rate!

Crest service is top rate! Tony greeted me immediately, even when I was 30 minutes early. Oil change and tire rotation were completed very quickly and the waiting area was great - quiet enough to log on to a work meeting. Everyone is very friendly and attentive. So pleased that I bought my car at Crest!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that our service met your expectations and that you were greeted promptly despite arriving early for your appointment. It's fantastic to know that your oil change and tire rotation were completed efficiently and that our waiting area provided the perfect environment for you to handle your work responsibilities. We take great pride in maintaining a friendly and attentive team, and your feedback confirms that we are delivering the level of care our customers deserve. We truly appreciate your business and are thrilled that you are so satisfied with your decision to purchase your vehicle with us.

This was the best car buying experience I have ever had.

This was the best car buying experience I have ever had. I now own two Infiniti cars - both of which I puchased from this location. Everybody that I interacted with was professional, honest, and helpful!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful experience with us! We are thrilled to hear that you had such an outstanding car buying experience and that you chose to return to us for your second INFINITI purchase. Your feedback about our team being professional, honest, and helpful truly means the world to us. We appreciate your trust in Crest INFINITI and are honored to have been part of your automotive journey twice. We look forward to continuing to serve you and providing the same exceptional experience in the future.

This is the best dealership in DFW area who treats their

This is the best dealership in DFW area who treats their customers with utmost respect and understand the needs and act accordingly. Very accomodating and easy to deal with on any issues related to your vehicle. Always has been a pleasant experience and welcoming for servicing my vehicle

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us. We are thrilled to hear that you consider us the top dealership in the DFW area and that we have consistently provided you with respectful service that meets your specific needs. Your feedback about our accommodating approach and how easy we make it to address vehicle-related concerns means so much to our team. We truly value customers like you who recognize our commitment to creating a welcoming environment for vehicle servicing. It brings us great joy to know that every visit has been pleasant for you. We look forward to continuing to provide you with the exceptional service experience you have come to expect from Crest INFINITI.

Robert was fantastic.

Robert was fantastic. Friendly, personable and timely with updates. Only service person I will work with on a go forward basis.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your wonderful experience with us, Stephanie. We are thrilled to hear that Robert provided you with such exceptional service. It sounds like his friendly approach and consistent communication made a real difference in your experience. Your feedback about his personable nature and timely updates means so much to our team. We truly appreciate your trust in choosing us for your automotive needs and look forward to continuing to serve you with the same level of excellence.

As a woman I would send all of my friends to buy a

As a woman I would send all of my friends to buy a vehicle at Crest Infiniti my sales associate was very very helpful and my financial assistance was very very helpful and all of the people I met were very very nice and friendly I would give them two thumbs up and keep coming back if I needed another vehicle

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you found our team to be so helpful and friendly throughout your vehicle purchase journey. It means the world to us that you felt comfortable and supported during your visit, and we truly appreciate your kind words about both your sales associate and financial assistance team. Your recommendation to your friends speaks volumes, and we are honored to have earned your trust and satisfaction. We look forward to serving you again in the future and continuing to provide the exceptional service you experienced.