Reviews
I found a few 2024 Infinity QX50 with about 10k miles on
I found a few 2024 Infinity QX50 with about 10k miles on them. The price seemed great, so I went to look at them. I met Al K. He walked me through the new electronics. I looked at the car on my way to the airport. So Al and I did the numbers via email. It worked great. If I had to complain...it would be that I expected to be out of the dealership in 60 minutes after agreeing to everything via email and it took 120 minutes. not a big deal, but it could have been a better closing .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your thoughtful review and for taking the time to share your experience with us. We’re thrilled to hear that you found a great deal on the 2024 INFINITI QX50 and that Al K. was able to assist you with the new electronics and the numbers. We appreciate your feedback regarding the closing process, and we are always looking for ways to improve the overall experience for our customers. Your insights are valuable to us, and we will take them into consideration as we strive to enhance our services. Thank you once again for your support!
This is the only place I'll take my Infiniti.
This is the only place I'll take my Infiniti. Obviously, it is a bit more expensive than a generic repair shop, but you get what you pay for.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We truly appreciate your trust in us for your INFINITI's care. We strive to provide exceptional service and quality, and it’s rewarding to hear that our efforts resonate with our valued customers. We look forward to seeing you next time!
Crest Infiniti's service department provides expert,
Crest Infiniti's service department provides expert, reliable maintenance and diagnostics with exceptional customer care and professionalism.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with our service department. Providing expert maintenance and diagnostics, along with exceptional customer care, is our top priority. Your feedback reinforces our commitment to delivering the best possible service to our customers. We look forward to serving you again in the future!
Trevor and the man who helped me with the loaner car were
Trevor and the man who helped me with the loaner car were very nice. Helped with any questions I had.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We are thrilled to hear that Trevor and our team provided you with the support you needed regarding your loaner car. We strive to ensure our customers have a positive experience, and it’s wonderful to know that we were able to assist you effectively. Thank you for choosing us!
When i got home from dealership- after getting service-
When i got home from dealership- after getting service- the check engine light came on and when i went to bring it back- it started making a loud noise. After evaluation- Robert said the noise was the antenna that had been damaged in the car wash and the check engine light was a hole somewhere. I was having surgery the next morning so he offered to give me a loaner. It was all fixed in a couple of days and they did drop the car to me and made everything right- but it was stressful when i was pressed for time.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Debra, thank you for taking the time to share your experience with us. We understand how stressful it can be when unexpected issues arise, especially during a busy time. We’re pleased to hear that Robert and our team were able to assist you with a loaner vehicle and ensure that your car was repaired promptly. Your feedback is valuable to us, and we appreciate your patience throughout the process. We look forward to serving you again in the future.
Clean, professional and service advisors are very helpful
Clean, professional and service advisors are very helpful when it comes to what needs to be done to your car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Allen, for your wonderful review! We are thrilled to hear that you found our facility clean and professional, and that our service advisors were helpful in addressing your car's needs. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience.
Jeannie was great to work with and we’ll buy from her
Jeannie was great to work with and we’ll buy from her again. We will recommend her to all our friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We are thrilled to hear that you had a great experience working with Jeannie. It's fantastic to know that you plan to recommend us to your friends. We look forward to serving you again in the future.
On time with great service.
On time with great service. This group goes above and beyond to take care of my QX80.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We are thrilled to hear that you had a great experience with our team and that we could meet your expectations for service. It’s our priority to go above and beyond for our customers, and we appreciate your recognition of our efforts. We look forward to serving you again!
Tony was great.
Tony was great. Helped me address what I needed done. Provided a shuttle to help me get back to work while the work was completed on my car in the same day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, David, for your wonderful feedback! We’re thrilled to hear that Tony was able to assist you effectively and that the shuttle service made your experience more convenient. Our team is dedicated to providing excellent service, and it’s great to know that we met your needs. We look forward to serving you again!
Al Conkelton saved my experience with the dealership.
Al Conkelton saved my experience with the dealership. When handling business, I'm not one to show emotions. He's demeanor stayed nice and helpful the entire time. However, the young lady that handled the finance portion, when I signed paperwork on the first day was nice until she saw I didnt want any perks. She text my deposit documents to hold the car to the wrong person and even after advising it was wrong I came the next day and it was still wrong. Her demeanor was very rude once she realized there wouldn't be any additional sales onto the vehicle and went silent. If I had dealt with her I would have walked out. So yes Al was great and a great addition to your team.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We are thrilled to hear that Al Conkelton positively impacted your visit and provided the helpful support you needed. Our team strives to create a welcoming and professional atmosphere for all our customers, and Al’s demeanor exemplifies that commitment. We appreciate your feedback regarding the finance portion of your experience. It is important for us to ensure that every aspect of our service aligns with our standards of excellence. We will take your comments into consideration as we continue to improve our processes. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to Myles Bates at MBates02@vtaig.com. Thank you for choosing us, and we look forward to serving you again in the future.