Reviews
Exceptional!
Exceptional!!! Troy is always so nice and personable! From start to finish he communicates well. The whole process is very quick and always gives a loaner to drive! Job very well done
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that Troy provided such outstanding service throughout your visit. It's great to know that his friendly and personable approach made such a positive impression, and that he kept you well-informed during the entire process. We take pride in making things quick and convenient for our customers, including providing loaner vehicles when needed. Your feedback about Troy's excellent communication and the smooth service experience means a lot to our team. We truly appreciate your business and look forward to serving you again in the future.
The whole team was so friendly and helpful.
The whole team was so friendly and helpful. I felt like a well taken cared of customer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your wonderful experience with us! We're delighted to hear that our team made you feel welcomed and well cared for during your visit. Your kind words about our friendly and helpful approach mean so much to us. We strive to provide exceptional service to every customer, and it's rewarding to know we succeeded in making your experience a positive one. We truly appreciate you taking the time to share your feedback and look forward to serving you again.
We were treated like family, from beginning to end.
We were treated like family, from beginning to end. This is our second Inifinti, the service just keeps getting better. All of our requests were met over and above.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful experience with us! We are delighted to hear that you felt like family throughout your entire visit. It means so much to know that our team made you feel welcome and valued during your second INFINITI purchase with us. We truly appreciate your loyalty and are thrilled that we could exceed your expectations by going above and beyond to fulfill all of your requests. Your feedback reinforces our commitment to providing exceptional service that continues to improve with each visit. We look forward to serving you again in the future!
Easy and courteous.
Easy and courteous. It is silly to require a minimums amt of words here though. While the service is good, the expectation of mandatory free-form write-up’s is egregious.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. We truly appreciate your feedback about our easy and courteous service. It means a lot to know that our team provided you with a positive experience. We understand your perspective regarding the review platform requirements. Unfortunately, that is not something that we at the dealership have control over. You are always welcome to leave your review on other review sites that do not have a minimum word requirement. Your honest feedback about both our service and the review process itself is valuable to us. We are grateful that despite the platform constraints, you chose to share your thoughts about the quality service you received. Thank you for choosing Crest INFINITI, and we look forward to serving you again in the future.
Sales process was the easiest I've ever experienced in my
Sales process was the easiest I've ever experienced in my life. Caden Snider was great to work with. I now own two Infiniti's and always have a great experience at the service center.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your wonderful experience with us! We are thrilled to hear that your sales process was so smooth and easy. Caden will be delighted to know that his efforts made such a positive impact on your experience. It means so much to us that you chose to become a repeat customer with two Infiniti vehicles, and we truly appreciate your continued trust in our service center team. Your satisfaction is our priority, and we look forward to providing you with excellent service for years to come.
Al was very helpful during this buying process.
Al was very helpful during this buying process. He kept me informed of what was going on. The only issue was the person who ran my credit, possibly his manager. He refused to allow an offsite pre purchase inspection, and gave no explanation as to the reason why. This dealership failed to disclose rear bumper damage in addition to a cracked trim piece on the trunk.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback about your recent experience with us. We are pleased to hear that Al provided helpful service and kept you well-informed throughout your buying process. We understand your frustration regarding the pre-purchase inspection policy and the lack of explanation provided. We also take the disclosure of vehicle condition very seriously, and we are sorry to hear that you feel the condition of the vehicle was not properly communicated to you during your purchase. Your feedback helps us identify areas where we can improve our processes and communication. We value your business and appreciate you bringing these concerns to our attention.
From the moment I walked in, Jeannie made me feel
From the moment I walked in, Jeannie made me feel welcomed and taken care of. She was friendly, knowledgeable, patient, and genuinely interested in helping me find the right car for my needs — not just making a sale. Her professionalism and warmth made the whole process smooth and enjoyable. Dylan stepped in to help break down the financials, and I can’t thank him enough for his clarity and honesty. He explained everything in a way that actually made sense — no pressure, no confusion, just straight facts and real support. I appreciated how transparent and approachable he was through the entire discussion. Jeremy, the finance wizard, made signing the paperwork surprisingly painless. He walked me through every document, answered all my questions, and made sure I understood exactly what I was signing. He was respectful of my time and truly efficient, without ever rushing me. And then there’s Al — who brought the laughs and lightened the mood with perfect comedic timing. Car buying can be stressful, but Al made sure there were plenty of smiles along the way. A true vibe curator. Together, this team made what could’ve been a stressful process feel effortless. I left with a great car, a great deal, and total confidence in the people who helped me get there. Highly recommend working with them — they’re the real deal!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your wonderful experience with our team. We are thrilled to hear that Jeannie made you feel welcomed from the very beginning and helped you find the perfect vehicle for your needs. Her dedication to understanding what you were looking for rather than simply focusing on making a transaction truly reflects our commitment to putting customers first. We are delighted that Dylan was able to provide the clarity and transparency you needed when reviewing the financial details. His straightforward approach and honest communication are exactly what we strive for in every customer interaction. It sounds like Jeremy made the paperwork process smooth and efficient while ensuring you felt comfortable and informed throughout. His attention to detail and respect for your time exemplify the professional service we aim to deliver. We love hearing that Al brought some laughter and positive energy to your experience. Car purchasing can indeed feel overwhelming, and having someone who can lighten the atmosphere while maintaining professionalism makes all the difference. Your feedback about our team working together to create an effortless experience means everything to us. We are proud that you drove away not only with a great vehicle and deal but also with complete confidence in the people who assisted you. Thank you for recommending our team - we truly appreciate your trust in us.
a job well done.
a job well done.my car was serviced very well and on time .Andrew was very helpful
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that your vehicle service was completed to your satisfaction and delivered promptly. It's wonderful to know that Andrew provided you with excellent assistance throughout your visit. Your feedback about the quality of our service means a great deal to our team. We look forward to continuing to provide you with the same level of exceptional service for all your automotive needs.
I am very happy with the service.
I am very happy with the service. My car feels like new as always. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your wonderful experience with us, Oscar. We are delighted to hear that you are pleased with the service you received. It brings us great satisfaction to know that your vehicle feels refreshed and well-maintained after your visit. Your kind words mean a lot to our team, and we truly appreciate your continued trust in our services.
The best service and loaner car team.
The best service and loaner car team. I do not take my car anywhere else. I trust Randy, Troy, Dustin and Robert with my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback about our service department and loaner car team! We are thrilled to hear that you consistently choose us for your automotive needs and have built such trust with Randy, Troy, Dustin and Robert. Your confidence in our team means everything to us. We appreciate your loyalty and look forward to continuing to provide you with the exceptional service experience you deserve.