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Russ Darrow Direct

(488 reviews)
Visit Russ Darrow Direct
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
(920) 245-7716 (920) 245-7716

Reviews

(488 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Direct from DealerRater.

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Quick and efficient

I had my car in for an oil change and tire rotation. I added a couple extra recommended services and was still out within an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Oil change

Sheila was very helpful and informative during the oil change appointment. She explained everything clearly and I felt like I could trust what she was saying when she was explaining some extra services that may be useful to get done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Superb Service!

I had an accident and you came recommend by my State Farm agent and I couldn't be happier. They were able you get me quick and my car looks amazing!! I really loved that they sent me a text daily, with a picture, to let me know the progress. There was no guessing on when my car would be done. Wish more places did that. I also dealt with Crystalyn Pawlisz and she was so great. Nice to feel comfortable with taking my car in. Thank you again to all of the collision crew!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome Place!

Everybody was very nice and friendly! I've had very good experiences all of the times I've been there. I would recommend it to anybody!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The workers are always so nice whenever I bring my car in

I’ve had overall great luck with service at Russ Darrow! The workers are awesome and so nice. Always helpful when I need help. Definitely recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Friendly and helpful

The sale team and the service team are very helpful and friendly. They make your experience stress free, which I appreciate. We will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Customer

The staff at RD are very friendly and always helpful. I now live in Milwaukee but I’ll still continue to drive to Appleton for car maintenance - Thank you very much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Service.

Great service. In and out at a reasonable time. Checked over vehicle for addition items. Price was very reasonable and I even got a car wash. Would definitely go back for future repairs 👍👍

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Friendly staff

The staff was very welcoming and friendly. I was able to get in for an oil change right away. I would recommend going here for a service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very please with workmanship and friendliness.

I could not be more pleased with my experience. Everyone was very friendly and anxious to be helpful. The workmanship on the repair was perfect. I would not hesitate to recommend Russ Darrow to anyone I know.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.