Skip to main content

Russ Darrow Direct

(488 reviews)
Visit Russ Darrow Direct
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
(920) 245-7716 (920) 245-7716

Reviews

(488 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Direct from DealerRater.

Want to share your experience with this dealership?

Write a review

My brand new used GMC

Gafa made it super easy for me and my daughter to find our brand new used car! Everything went smooth and easy! Whoo hoo! Yay!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Another GREAT experience! Thanks Gafa!!

Gafa is am amazing salesman. He always works hard to find us the best car for our money. He is honest and has never steered us wrong. We just bought our 4th car from him, and will never go to another dealership or salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Friendly and accommodating

The team is great to work with! Friendly, accommodating, and knowledgeable! Made my entire process very easy! Thank you very much for all of your help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Body Shop Repair

The men did a terrific job!! My car looks like the day I bought it. Very satisfied and highly recommend Russ Darrow . A person that really stood out was Crystal Lynn. She really does an outstanding job in her position and a great personality!! Thank you also for a wonderful loaner car. So appreciated. I would return there if ever needed in the future. The whole Dealership is awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Car repair

Didn't buy a car there, but likely would when needed. Excellent customer service. My Dodge was taken there for repair since it is a Farmers Ins recommended company. Had a small incident of driving to close in rush hour which resulted in a lot of car damaged since I hooked my car on a lift of a work truck. Car was fixed in a week, and was given a loaner car during repair. My car was done, looking brand new.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Mark Huth will find exactly what you want!

I have worked with Mark at this dealership before and would do it again and recommend him to anyone. The service team is great too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

It was good and fast

The reason I rated price good is because I can find somethings for cheaper at other places or for a better deal. Otherwise everything else is wonderful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

NO FOLLOW THROUGH, TELL YOU WHAT YOU WANT TO HEAR.

DONT GO TO RUSS DARROW! HORRIBLE FOLLOW THROUGH! HORRIBLE FINANCE MANGER! WORST CUSTOMER EXPERIENCE! TELL U WHAT U WANT TO HEAR TO GET YOU THERE. STAY AWAY

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Fast and fair!

Very enjoyable from start to finish, one of my easiest and fairest car (truck) buying experience ever! Gafa should get 6?s! Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience

I was looking for a specific vehicle. I saw there was one in Sheboygan. I called the dealership hoping that they might be able to bring the vehicle to Appleton. They we're more than accommodating and the price was already set at a very reasonable price. Brent was my dealer and he was my sales rep any really knocked my socks off. Just a super nice guy and made the transaction smooth. I was looking for a specific amount on my trade-in they beat it and I couldn't be more pleased with a vehicle I purchased. Thanks again guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.