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Russ Darrow Direct

(485 reviews)
Visit Russ Darrow Direct
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
(920) 245-7716 (920) 245-7716

Reviews

(485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Direct from DealerRater.

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Helpful

Ready to great you at the door the moment you pull up. Willing to help you find the vehicle you’re looking for. Offers you coffee.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Easy to work with!!

Thank you Gafa! You are an asset to Russ Darrow! Really enjoyed working with you! You made the purchase process go very smoothly, we appreciate your knowledge and experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

03 VW Passat

Cal was very nice and responsive. Although the car was part of the wholesale fleet, I wish the oil had been changed (it was in need of one) and that I would have gotten at least one additional key (the fob does not work).

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Wonderful Experience!

I recently purchased a new used vehicle from Brent Weinberger and had a wonderful experience. He was very friendly and knowledgeable in regards to all my questions. Thank you so much for making this a smooth and enjoyable process for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Outstanding!!

I have bought 2 cars from russ darrow now, Gafa helped me out both times and was amazing helping me find a car that i liked, hes not a "pushy salesman" very nice guy to work with, hes straight forward and honest! Gafa also helped my family when they bought a new car, amazing exp!! When it comes time forba new car we will come back to russ darrow!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great follow through

Really appreciated the direct, honest dealings with John, very knowledgeable and clear when talking about the vehicle. Went out of his way to find me what i was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Pleasant buying experience at Russ Darrow.

I had a nice experience buying a used Honda Accord from this dealership recently. No pressure. No problems. Friendly environment. Quality cars. Will definitely check this lot out again when I'm ready to buy another vehicle. Isabel was very friendly, informative and professional. A pleasant surprise as my experience with other dealerships in the surrounding area were not so memorable. Next time your looking for a nice car at a reasonable price, see these guys. Nice selection of quality used cars. Cheers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Happy

Great friendly service. salesman was willing to work with us on price. Happy customers. We would definatly recommend dealership to a friend or family member.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Gafa is awesome

Walked in looking for an Mitsubishi Lancer Evo. Walked out after they worked hard to get me into it. A+ service and I have nothing negative to say.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Thanks!!

We purchased this vehicle which was a dealer loaner. Great price, fairly quick process. Kristine, John and Andrew were great to work with. We will go there again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.