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Russ Darrow Direct

(490 reviews)
Visit Russ Darrow Direct
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
(920) 245-7716 (920) 245-7716

Reviews

(490 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Direct from DealerRater.

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Outstanding!!

I have bought 2 cars from russ darrow now, Gafa helped me out both times and was amazing helping me find a car that i liked, hes not a "pushy salesman" very nice guy to work with, hes straight forward and honest! Gafa also helped my family when they bought a new car, amazing exp!! When it comes time forba new car we will come back to russ darrow!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Pleasant buying experience at Russ Darrow.

I had a nice experience buying a used Honda Accord from this dealership recently. No pressure. No problems. Friendly environment. Quality cars. Will definitely check this lot out again when I'm ready to buy another vehicle. Isabel was very friendly, informative and professional. A pleasant surprise as my experience with other dealerships in the surrounding area were not so memorable. Next time your looking for a nice car at a reasonable price, see these guys. Nice selection of quality used cars. Cheers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Happy

Great friendly service. salesman was willing to work with us on price. Happy customers. We would definatly recommend dealership to a friend or family member.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Gafa is awesome

Walked in looking for an Mitsubishi Lancer Evo. Walked out after they worked hard to get me into it. A+ service and I have nothing negative to say.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Thanks!!

We purchased this vehicle which was a dealer loaner. Great price, fairly quick process. Kristine, John and Andrew were great to work with. We will go there again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome experience

I dealt with Gafa, he did awesome! Made me feel pretty comfortable. And we knew mutual people so it made things a lot easier. 10/10 would buy another vehicle from gafa

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent Service

Tony and Crystalyn were awesome! They kept us posted on a daily basis as how the repairs were going on our Honda. Everyone went over and above to bring our car looking like brand new, and our vehical was actually finished before the schedule time. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Always a great experience!

I love being able to look at the car selection online before going into the dealership. The no pressure sales takes the stress out of car buying. Gafa is wonderful. He is patient and always treats us like a priority. We have bought 3 cars from him, and he has never steered us wrong.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent service

I had done a lot of research regarding the vehicle I wanted and when I went in Mark was extremely helpful. He treated me with so much respect, was very nice, courteous and knowledgeable. I didn't feel forced into a vehicle or felt like he was telling me what I wanted to hear. Everyone there was very nice. They explained all my options and helped me decide what worked best for me. Would definetly recommend them.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent service

Excellent customer service and Gafa is very friendly. Very pleasant to work with. Very helpful in our search, letting us know a vehicle on the lot, very similar to one we were looking at, from another location, was close in price but came with a nice warranty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.