Skip to main content

Russ Darrow Direct

(485 reviews)
Visit Russ Darrow Direct
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
(920) 245-7716 (920) 245-7716

Reviews

(485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Direct from DealerRater.

Want to share your experience with this dealership?

Write a review

Easy and Knowledgeable

Great experience. Friendly and know what's up with cars. Didn't feel pressured. Very easygoing experience. Mark was above and beyond. Will go back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Car repair

I’m a very satisfied customer I have been here previous and would definitely recommend this place nice and friendly people/staff good and fast repair

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Quick, painless and pleasant!

My previous car was totaled out and I was in a major bind not knowing how long this process would take and fearing I could be without a vehicle in weeks! However Gafa helped me find the perfect vehicle that was in my price range, and I had it within days! Couldn't have had a better experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Quick And Painless

I was looking for an SUV and was able to find a great car form y needs, Bought a Volkswagen Tiguan, the process was quick and painless. however, a week after purchasing the car was damaged in fender bender. I was able to take to Collision center and get quote very quickly once the insurance got everything together I was able to get my car fixed within a day and got a free rental while it was getting fixed. All in all great experience will buy next car from some place!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Friendly staff.

Friendly and courteous sales staff. Very knowledgeable on various options. Willing to help and work for a deal. Good selection of cars from all makes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Always A Great Experience!

This is our second time we have purchased a car from Russ Darrow in Appleton. We have worked with Gafa both times and actually came back to purchase our second vehicle because of him. He is super helpful and very knowledgeable!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2011 Chevy Equinox

I bought a 2011 Chevy Equinox at Russ Darrow Direct. My salesman, Gafa was very attentive to my needs and knowledgeable in what vehicles he had on the lot for me to take for a test drive. He was patient as I weighed all my options, asked me questions to eliminate vehicles that may not fit my needs and took the time to alleviate the stress of purchasing a vehicle. I would recommend my friends and family to go see Gafa!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Quick and easy

Great dealership with great salesman. I went in found my vehicle and left with it an hour later. Very friendly with great rates. A+ A+

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Pleasant experience

When purchasing my car the sales man was helpful, friendly and knowledgeable. Willing and able to answer any question. I will be recommending this dealer ship to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service!

I’ve always enjoyed going to Russ darrow for work needed on my car. They show great care about me and my car, and so great work. I was very happy to learn I could get my collision work done with them. They did a great job in a timely manner, and were great to work with throughout the process!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.