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Russ Darrow Direct

(485 reviews)
Visit Russ Darrow Direct
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
(920) 245-7716 (920) 245-7716

Reviews

(485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Direct from DealerRater.

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Fantastic

Brent was phenomenal! He helped me get exactly where I wanted to be. The experience as a whole was magnificent and Isabel who was training with him at the time was also fantastic. They were both friendly and very helpful in finding me a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Finding my Kia

My husband thought a Kia Sorrento would be a good fit for me so he started looking around. After a while he suggested we go to Russ Darrow Direct as they seemed to have a good selection. Mark Huth was the salesman who approached us. He was very nice and seemed to be very knowledgeable about the vehicle we were interested in. He was very patient with her questions and our test drives. We ended up purchasing a vehicle that day we've been very happy with it. Mark followed up to make sure we were satisfied which was very appreciated. We would highly recommend Mark to anyone interested in buying a quality used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Quick and easy

I like the car I got and the timing to get it fast. I also loved the friendly employees working with them to get me my car.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

As Always

This will have been my 5th vehicle purchased from Russ Darrow Direct in Appleton all from Mark Huth. He's a great salesman who goes to bat for his customers and does all that he can.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Oil change maintenance check up

I came right when they opened at 8 o’clock on Saturday morning. I was already third in line but they got me in very quickly. The waiting area was clean and had fresh coffee. The customer service agent at the desk was very accommodating and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing team

Very friendly staff, always making sure we were ok. They worked hard to get us the lowest price for our new vehicle, and actually worked with us. Which no other dealer would do. Thank you very much! Isabel helped us and she did an amazing job! We are so happy and glad we went to Russ Darrow dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

It's a very nice welcome and brief

Uncle Brent is awesome to brief about all your queries and concerns. Also help you understand the process and make your life easy for buying car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

So happy!

John was very patient and helpful. He took time and answered all my questions. I would definitely come to him again when I am in need of a vehicle and my experience with the dealership was positive in every way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Nice experience

Jason was very helpful at finding what we wanted to see and giving input on each vehicle alittle disappointed at how long it took to get the paperwork done but overall a good experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Friendly and customer focused.

Over the past 5 years, I've purchased two vehicles from Russ Darrow in Appleton. The sales team there is great. I had a gentleman named Gafa helping me. He listened closely to what I was looking for and he delivered on a great vehicle for a great price. He guided me through the steps I had to take to purchase the car and he helped with all the paperwork. My car runs great and I've had no issues with it. If you're looking for an honest, trustworthy salesman, see Gafa at Russ Darrow in Appleton!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.