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Russ Darrow Direct

(485 reviews)
Visit Russ Darrow Direct
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
(920) 245-7716 (920) 245-7716

Reviews

(485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Direct from DealerRater.

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Great experience

I worked with John H. It took several months before I found the car for me. He was honest and patient dispite my indecisiveness. Even at one point he found faults with a truck I didn't see, flat out said "I don't want to sell you this truck, let's find something else". He found a car that I love, will go back and work with him again when the time comes. I'm very happy with my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Dodge Dart

Mark made the process smooth and easy! Have experienced opinion on different vehicles and even asked about gas mileage of a coworker who has the same car we got. Would recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Service

We bought our car from them and get all our service done here. They are great always let you know if additional service is needed and don't pressure you into it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent first car buying experience

Joe helped me out to get my first truck loan and the process couldn’t have gone smoother, made everything simple and fast! Thank you joe!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Oil Change

Superior customer service. Friendly staff. Always customer focused. I highly recommend Russ Darrow for your service needs. Great job Russ Darrow Team.. I will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Oil change

Since I bought my car at this dealership, they have been very accommodating in getting me in to be serviced or check on things. If it something that I need to go to dealership for, they advise me of this also. They don't pressure you to have things done that you don't need at the moment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Efficient

I am new to this dealership but have been very pleased thus far. Treated fairly and kindly. There was good follow up and explanation of work done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Satisfied with the service

I'm pleased with the service. Great value for getting your oil changed. They can be busy.... but they always seem to be thorough. I highly recommend their oil change services! Shelia Welch is knowledgeable and professional. You are lucky to have her! No, I don't know her beyond getting my oil changed there. Please take good care of her and those who work with her. I appreciate their hard work! It keeps me coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience

I came in wanting to test a Mitsubishi and drove out with a Tucson I never thought I could afford. Thank you for the assistance. Cal is a great salesman. He makes a person very at ease and is willing to work with you to find financing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Pleasant

I have been greeted with a smile, kept aprised of status and all in a clean environment. Staying current on services needed and suggestions were provided.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.