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Tim Short Ford of LaFollette

(485 reviews)
Visit Tim Short Ford of LaFollette
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
New (423) 201-4607 (423) 201-4607
Used (423) 437-0896 (423) 437-0896
Service (423) 201-4597 (423) 201-4597

Reviews

(485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Kind, no-hassle service.

Kind, no-hassle service. Treated this grandma customer buying a used vehicle with the same courtesy as they do the the customer buying a souped-up, fancy new one. It was a pleasure dealing both with my salesman and the finance officer. Thank you, Short-Redmon Ford. AND I love my car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

All the employees were very polite and were not pushy.

All the employees were very polite and were not pushy. Different employees reached out to me during this process to see if I had any questions. They worked with me to reach a price on my vehicle that fit my budget. Even after the purchase they continue to reach out to me to answer any questions and help in any way. It seems I’m not just a dollar amount to them but they genuinely care about their customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The Absolute most unprofessional experience I’ve ever had

The Absolute most unprofessional experience I’ve ever had in my life. Was on the phone with rusty and chase for a day and a half finalizing and getting a deal done only for them to sell it out from up under me mins before they closed. They could have cared absolutely less about it. Would never recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Ryan, we regret to hear that your experience with us was not a more positive one. We would like the chance to talk to you further so please reach out to our GM, Jimmy Brafford, at jbrafford@shortredmond.com at your earliest convenience so we can work with you to make this right. We hope to hear from you.

The atmosphere was great and everyone was very nice and

The atmosphere was great and everyone was very nice and made me feel at home my salesman was great and finance manager was super cool guy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Had a great experience with Tyler and Rusty.

Had a great experience with Tyler and Rusty. Very knowledgeable and friendly. Smooth purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Samantha, thank you for taking the time out of your day to tell us about your experience. Safe travels!

Everyone was very helpful and made the purchase process

Everyone was very helpful and made the purchase process smooth. Logan did a great job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We were.

We were.very pleased with our car purchase experisnce at Short Redmond Ford!!! Our 2nd time.buying a Ford Edges from them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very well organized, also at Short Redmond Ford you will

Very well organized, also at Short Redmond Ford you will the best sales and management.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Easy, no pressure.

Easy, no pressure. Lots of choices in vehicles. Full tank of gas and service extras with the purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Lynn, thank you for taking the time out of your day to tell us about your experience. Safe travels!

We have dealt with many dealerships in our 35 year's of

We have dealt with many dealerships in our 35 year's of buying vehicles in 3 different states. Buying this truck has been the most stress less and pleasant experience we have ever had. I give high praise to all of the employees of Short-Redmond Ford dealership. They all pitched in as a team to make sure we were taken care of and comfortable. There was no high pressure from any one and it seemed like all of the customer’s were receiving the same treatment. It really seemed like everyone loved working there and together. If you want to buy a vehicle at the best price and you want to be taken care of like friends are taking care of you, then you need to deal with Short-Redmond Ford! Hands down, the best in TN!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.