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Tim Short Ford of LaFollette

(491 reviews)
Visit Tim Short Ford of LaFollette
Sales hours: 9:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
New (423) 201-4607 (423) 201-4607
Used (423) 437-0896 (423) 437-0896
Service (423) 201-4597 (423) 201-4597

Reviews

(491 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great dealership, all the staff were fantastic - they

Great dealership, all the staff were fantastic - they took good care of me 3 years ago when I bought my used Mustang, then through owning it, and now through trading it on a new Mustang, making it possible for me to own my dream car. And of course I'll be in good hands with them for whatever my new car needs over the years!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great dealership, fantastic people, Anthony and Justin

Great dealership, fantastic people, Anthony and Justin were very helpful. The dealership took good care of me 3 years ago when I bought my used Mustang, then through owning it, and now through trading it on a new Mustang, making it possible for me to own my dream car. And of course I'll be in good hands with them for whatever my new car needs over the years!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Thomas, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

Deceptive financing.

Deceptive financing. I agreed to purchase terms (monthly payment and 60 months). I was shown those terms and signed to those terms on electronic signature pad. The terms were changed afterward to 72 months. I failed to inspect hardcopy printouts before leaving believing they were the terms I signed. Deception not discovered until terms were received from financing bank. Salesperson was a polite and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My salesman went the extra mile to address any and all

My salesman went the extra mile to address any and all concerns I had, worked extremely hard to get me the best possible price and rates!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi James, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Where do I start, the service and patients was

Where do I start, the service and patients was phenomenal! Rusty thanks man you and your team made it possible to enjoy and really appreciate the work and Diligence, of the art of the salesman thank you rusty!🍾

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Nathaniel, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

They had good service and time frame and did good Quality

They had good service and time frame and did good Quality work on the vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jeremy C.

Jeremy C. made the out-of-state purchase of our new Bronco extremely easy and straightforward. Highly recommend Jeremy and the Short-Redmond dealership in La Follette TN based on our experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Salesman, Anthony Oaks Is the best, the hold team was

Salesman, Anthony Oaks Is the best, the hold team was very professional and made everything a great and easy experience. there the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Absolutely the best group of people I've ever worked with

Absolutely the best group of people I've ever worked with in purchasing a vehicle. Jeremy and Chase went above and beyond to help me get my dream truck. An awesome 1997 F-350. If I'm ever in the market for something else even though I'm 12 hours away. I will be working with them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Totally hassle free and pressure free.

Totally hassle free and pressure free. My salesman was very kind and considerate. I felt as though he had my interest in need. Everything was taken care of from the time we decided to purchase the car until we drove away with it. We will definitely be back when another car is needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.