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Tim Short Ford of LaFollette

(491 reviews)
Visit Tim Short Ford of LaFollette
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
New (423) 201-4607 (423) 201-4607
Used (423) 437-0896 (423) 437-0896
Service (423) 201-4597 (423) 201-4597

Reviews

(491 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Vehicle running wise is good I had a problem with noise

Vehicle running wise is good I had a problem with noise in the rear end its a simple problem and they absolutely refused to fix it and talked to me like i was stupid I would not recommend this place to anyone period

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I have had a great experience with Short Redmond Ford

I have had a great experience with Short Redmond Ford from buying to maintaining thy have been great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great dealership, best experience ever!

Great dealership, best experience ever! Roger and Kathy are wonderful to work with, and the whole process was so easy. Love the car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Terrible experience.

Terrible experience. Did not get what I wanted/needed. False promises. Kinda pushy. Still finding problems with car that was "just right for me".. Not !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Toyota

Buying was with ease everyone was willing to help overall was a great experience and would definitely work with them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Very professional and friendly dealership that does what

Very professional and friendly dealership that does what they can to help their customers before and after the sale

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Dustin was amazing at Short-Redmond Ford!

Dustin was amazing at Short-Redmond Ford! He was very patient, honest and understanding. It was a helpful business without any pressure. I really appreciate the family-like environment that Short-Redmond has!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

T.J was amazing to work with us on finding the car we

T.J was amazing to work with us on finding the car we wanted. Very patient and kind. Very friendly and helpful.If yu are looking for a vechile go to Short REdmond Ford in Lafollette and ask for T.J you will not be disappointed. Big shot out to Brad also very nice and friendly person. No pressure at all. Very pleasant experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

T.J was amazing to work with us on finding the car we wanted. Very patient and kind. Very friendly and helpful. I f you are looking for a vechile go to Short redmond ford in Lafollette and ask for T.J , you will not be disappointed. Big shout out to Brad also very nice and friendly person. No presure at all. Very pleasant experience.

Great Experience

Great experience!! Very friendly and the buying process was quick. We would recommend to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Katrina, thank you for taking the time out of your day to tell us about your experience. At Short-Redmond Ford of LaFollette, LLC, we value our customers and we look forward to seeing you on your next visit. Take care!

My wife and I absolutely dread going to a dealership.

My wife and I absolutely dread going to a dealership. This "dread" turned into a pleasant experience with one exception, the wait time to close the deal with the finance department took more time than all the other buying activities combined. Once we were in the finance office, everything went smoothly and efficiently. Need at least one additional finance person to assist. Special shout out to Charlie, Roger and Brad!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.