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Tim Short Ford of LaFollette

(485 reviews)
Visit Tim Short Ford of LaFollette
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
New (423) 201-4607 (423) 201-4607
Used (423) 437-0896 (423) 437-0896
Service (423) 201-4597 (423) 201-4597

Reviews

(485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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they sold me a 2021 dodge charger R/T with clean title

they sold me a 2021 dodge charger R/T with clean title 38400 miles , got car shipped to Florida, found a left rear frame damage , i called charlie at dealership , i paid 29200 $ , he said we can take it back for 17000 $ , i don't recommend anyone to deal with this dealership , they are selling gunk cars all auction frame or water damage

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Drove from KY to buy a Gladiator

Anthony Iakes worked the complete deal over email and texts. I was a little concern buying sight unseen, but the vehicle was as advertised and the buying process was smooth and completed quickly. I will definitely recommend Short-Redmond Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Michael, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Great place to buy a Truck!

Kim took great care of us and we will be back in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Billy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Jeep Wrangler Unlimited Sport

I had an excellent experience at Short-Redmond Ford in LaFollette TN. My Sales Person Anthony Oaks was super helpful and made the buying process very simple, I would defiantly recommend anyone looking for a new or used vehicle to shop there!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Alex, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

It was a very no hassle, dealership with good people who

It was a very no hassle, dealership with good people who made you feel comfortable during the buying process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Go see Tj Brown!

Go see Tj Brown!! He's freaking awesome!! Tj wouldn't stop til he got us in a newer vehicle. We love our 2020 Malibu Tj!!! Thank you so much!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Nick took great care of me from start to finish.

Nick took great care of me from start to finish. He made sure to answer my many questions with patience and a good attitude. He made sure I got the best price for my trade and the best price on my purchase. I would gladly shop here again for my next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Outstanding Performance

Had the best car buying experience of my life. The experience was great from start to finish. I would recommend Short Redman Ford to anyone and everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Michael, thank you for leaving such a great review and high star rating. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Ford Ranger bought from Short Redmond

Ronnie in the service department has my back with this new Ranger ; I appreciate him taking what I feel like is special care of myself and my wife ! He makes you feel special you can tell he really appreciated us bringing our new Ranger to him for the service needs .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Jeff, thank you for taking the time out of your day to tell us about your experience. At Short-Redmond Ford of LaFollette, LLC, we value our customers and we look forward to seeing you on your next visit. Take care!

I have a 2018 F-150 (XLT FX4 OffRoad Edition) with the 3.

I have a 2018 F-150 (XLT FX4 OffRoad Edition) with the 3.5 L eco-boost and tow package. My vehicle needed new Cam Phasers, chains, parts, and a timing adjustment; because it had a rattle on startup, and it had developed a loud knocking in the engine valves. I had bought my truck from another dealership two counties away, but they wouldn’t even return my calls when I tried to schedule service. I also tried contacting FORD corporate about the cam phasers, because FORD had issued a partial recall regarding this issue, but they were very unhelpful. I was so frustrated at that point, and worried about damaging my Truck that I had bought new and had taken very good care of. I felt like FORD had sold me Lemon Cam-Phasers, and no-one even cared. That was until my Dad told me about Short Redman Ford. I went to see them and that was where I first met Ronnie. He was the only person I had dealt with that I felt actually cared about me, and getting the job done right. I don’t know if there are others like Ronnie anywhere else in the FORD family, but he alone restored my faith in an American Company who cares for its customers. FORD could learn a lot from Ronnie. I pray GOD bless him, because FORD sure needs a whole lot more of what he’s got in his heart. I had to live with my problem for months; but now that the work is done my Truck is running better than ever. Every time I start it up, it’s like music to my ears. Thank You to Ronnie and the service department at Short Redman Ford! Great Job!!! GOD Bless!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.