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Tim Short Ford of LaFollette

(485 reviews)
Visit Tim Short Ford of LaFollette
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
New (423) 201-4607 (423) 201-4607
Used (423) 437-0896 (423) 437-0896
Service (423) 201-4597 (423) 201-4597

Reviews

(485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Easy Peasy Lemon Squeezy

Bought my lifelong dream car this week. Nick Swanson was honest, no pressure and made it a great experience. Well worth the drive from Oak Ridge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Risa, thank you for your kind words and congratulations on your new vehicle! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

Kevin was most helpful in seeing that the car I wanted

Kevin was most helpful in seeing that the car I wanted was prepared for purchase when I arrived at the dealership. The entire staff was friendly and made me feel like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Nick done great

Nick was awesome I told him what I was looking for in a vehicle and he found it for me he got my payments affordable helped me get connected with an insurance company he was great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Holly, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

Nick Swanson was easy going, no pressure.

Nick Swanson was easy going, no pressure. Made it a great experience for us! Got my dream car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience

Great experience. Got me what i needed for a fair price. Very happy with my purchase of a f250 SD 6.7

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

Awesome service and employees.

Had to take the truck in for it's first check up. The place is always so clean and the employees are the nicest I've seen in a dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi James, we appreciate your feedback of our Staff's outstanding service! We hope to be of service to you again! Take care!

Kevin and the entire team was great.

Kevin and the entire team was great. This is my second purchase from them and it probably won’t be the last! Thanks for your kindness everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Consumer response

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They worked well with us and very kind and helpful .

They worked well with us and very kind and helpful . Roger Adkins was helpful. Great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We bought our truck at Short-Redmond Ford.

We bought our truck at Short-Redmond Ford. Great experiences from test drives and comparison drives with our super great salesman Brandon Partin and the final paperwork with super nice Michelle who got us the best finance possible. We were treated like family. Everyone at the dealership is super nice and a great team. I look forward to my next visit!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2021 Jeep Gladiator

We had a great truck buying experience! Anthony and the team took good care of us, and made buying our vehicle easy, even though we were out of state.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Ellen, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!