Reviews
Fast friendly service.
Fast friendly service.good and professional employees. This is where I bought My truck and highly recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great people!!
Everyone was extremely helpful! Shout out to Hobert Whitehead and Brad Gulley for making car buying painless and even fun!! I will definitely refer you to friends and family!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Robyn, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Short-Redmond Ford of LaFollette, LLC, we value our customers and we look forward to seeing you on your next visit. Take care!
Everyone was so kind and very helpful.
Everyone was so kind and very helpful. Kathy White our salesperson was so very friendly and professional made the buying experience online so easy. Video walk around by Jeremy Carmack was great also. Very nice staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I have made my last 8 car/truck purchases from the same
I have made my last 8 car/truck purchases from the same dealer on Airport Motor Mile in Alcoa but this year no deal. I was really amazed that I found this vehicle online at such a great price and it was only about 1 hour from my home. Trucks are so overpriced in our area right now I knew if I was going to get a deal I would have to go some other area. When we arrived everyone was so friendly. Then I met Brandon Brooks whom I had spoken to on the phone about my trade. Brandon went far and beyond on helping us. He had that real honest person attitude and look not like a lot of car salemen and definitely not pushy. He made me feel like he was there for me and not the company. I would really recommend not just the dealership but look up Brandon Brooks first. Thanks Short-Redmond and thank you Brandon...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
2020 Toyota Camry
Very friendly, helpful, fun environment. Played corn hole while waiting for my loan to be processed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Cassandra, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
2018 Cadillac XT5
Everything so far is very satisfactory, and I have no issues.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Easy Peasy Lemon Squeezy
Bought my lifelong dream car this week. Nick Swanson was honest, no pressure and made it a great experience. Well worth the drive from Oak Ridge.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Risa, thank you for your kind words and congratulations on your new vehicle! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Kevin was most helpful in seeing that the car I wanted
Kevin was most helpful in seeing that the car I wanted was prepared for purchase when I arrived at the dealership. The entire staff was friendly and made me feel like family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Nick done great
Nick was awesome I told him what I was looking for in a vehicle and he found it for me he got my payments affordable helped me get connected with an insurance company he was great
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Holly, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Nick Swanson was easy going, no pressure.
Nick Swanson was easy going, no pressure. Made it a great experience for us! Got my dream car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car