Reviews
Very disappointing
Very disappointed that a named Ford dealership could be so untrustworthy. I drove 3 and a half hours to see a car that I was told had no modifications, and when i got there, the car not only had modifications that were unsafe on the car, but had multiple modifications that were illegal(including having no catalytic converters, thus it would not pass emissions testing to register, and the car had illegal tint on the front windshield.) Even when bringing this up to who I believe was a financing employee, Brent, he said the car just wasn't for me and wouldn't acknowledge the major issues the car had and didn't seem to mind that the car was being sold despite the fact the engine was extremely unstable with the modified exhaust system. My salesman, Josh Ayers, was fine, i had no issues with him as a salesman, he let myself and my friend do a full inspection of the vehicle and helped us in every way he was able to, so him as a salesman was not a negative experience. If anyone is thinking of looking at a vehicle from this dealership, especially a sports car of any kind, I'd HIGHLY recommend having a 3rd party unbiased mechanic look at the vehicle, because the car may or may not be as advertised. The issues on this car were not something that are easy to miss, and should have been caught by a service tech while inspecting the car prior to sale, and should have been resolved.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Outrageous Dealership
Horrible experience all around. Our sells man was excellent, however the sales manager was very rude and didn?t even want to share our interest rate with us. All around worst car buying experience ever.
- Customer service 3.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Judy, we are disappointed that you have had such a negative experience dealing with us here at Short-Redmond Ford of LaFollette, LLC. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact Cliff Lane at (423)562-2251 at your earliest convenience and we will do our best to make this right. Have a great day.
Short-Redmond Ford of LaFollette
the whole team at this dealership made my purchase a very good experience. Highly recommend!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Car buying made easy
Great place to buy from I purchased mine from online great deals and friendly employees
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thomas, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Short-Redmond Ford of LaFollette, LLC. We hope to be of service to you again in the future. Best wishes, Short-Redmond Ford of LaFollette, LLC
On of the best I've ever.worked.with. Bought our two...
On of the best I've ever.worked.with. Bought our two current vehicles there - 2 Ford Escapes. Great Service department as well, easy to set up appointments.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2019 Ford Ranger
The Dealer staff was great in all aspects of the vehicle Salesman on up
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
David, thank you for your kind words and congratulations on your new 2019 Ford Ranger! Please let us know if there is ever anything else we can do for you! Safe travels!
Quality Dealership
Very friendly and helpful. Great selection of new and used vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ronnie, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
Very pleased with the work done on our Ford Fusion!...
Very pleased with the work done on our Ford Fusion! Service was done in a timely manner and everyone was very friendly and eager to help!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Top Notch
This is the 3rd vehicle I have bought from Short Redmond Ford, will definitely be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amber, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
Short-Redmond experience was great
I feel that everyone at Short-Redmond was awesome and made me feel calm and relaxed with my purchase. I would recommend them to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase