Reviews
This dealership worked so well with us! We were able to...
This dealership worked so well with us! We were able to find exactly the car we were looking for and for less than we expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mrs. Mahosky, thank you so much for taking the time out to give us some feedback and a five star rating. We do pride ourselves on providing our customers with quality workmanship at competitive prices. Congratulations on your new car. I'm glad we were able to assist you in this car buying experience successfully. Thank you for choosing Short-Redmond Ford and we hope to see you soon. Best, James Brafford, GM
John wrinkle was excellent very helpful, very...
John wrinkle was excellent very helpful, very knowledgeable and never pushy. I highly recommend this man and dealership. He helped me find every rebate possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Bain. Your five star review is greatly appreciated. Our top priority is our customers and making sure they are happy, and that you do not feel pressured. We are lucky to have John on our team. We appreciate you choosing Short-Redmond Ford & we hope you enjoy your day! Best, James Brafford, GM
Car review
Craig was really nice and helpful. We were able to getting a better car then what we had hoped for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kimberly, thank you for sharing your experience and taking the time out to give us a five star rating. Craig is really amazing and we are proud to have him on our team. It was a pleasure working with you and we hope to see you soon.
Rudeness
2 months after the purchase of a vehicle, they decided that the trade in title needed to be signed. When I went by there to do that Chris Witten was rude and sarcastic. When I called back to the facility I was talking to Brian Hoskins and while I was trying to say something he hung up on me.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Kelli, thanks for taking the time to express your concerns. We are disappointed to hear that our dealership left you feeling this way and we would appreciate the chance to discuss this matter further. Please contact Cliff Lane at (423)562-2251 when you have an opportunity, and we will be more than happy to try and turn your experience around. We hope to hear from you soon.
Buyer
Made a purchase. In the agreement it was to trade tires off my old one to the new one. They traded but didn?t fix sensors. Everyone knows sensors got to be fixed. Didn?t do it. Sales mng smart Aleck said wasn?t part of deal. What everyone knows u must set those on all 2009 and up vehicles. Having to go over head to get this done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dale, thank you for taking the time to leave us this detailed feedback. We strive to provide excellent car buying experiences, and we are saddened to learn that we may have fallen short of the high standards we set for ourselves. We would like the opportunity to address your concerns. Please reach out to Cliff Lane at (423)562-2251 when you have a chance. Thank you, and we look forward to hearing from you.
Great experience
Very professional,painless,and enjoyable car buying experience.Not a typical dreaded experience.Everything from sales to finance was great.Would definitely purchase here again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Eric, thank you for sharing your experience with us. It was a pleasure to serve you. We appreciate the endorsement and five star review. We hope to see you soon.
Perfect
John Wrinkle got me in the car I wanted for the price I wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Stephanie, congrats on your new car and welcome to the Short-Redmond Ford family. John is excellent! Thank you for choosing us as your go to dealership and giving us an awesome rating. Safe travels.
Terry Card
overall it was ok. They were a bit pushy and not very good at explaining all details of the transaction.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Terry, thank you for taking the time to provide us with some feedback. Our customers are very important to us at Short-Redmond Ford; which is why we already had our Customer Relations Manager speak with you in regards to your visit. Thank you for giving us the opportunity to serve you better and we hope to see you soon. Safe travels.
Good car buying experience
Low pressure sales environment. No BS. No time wasting.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Daniel, thank you for the positive review and five star rating. We appreciate you as a customer and hope to work with you again soon.
Cabin Air Filter
Called Mon 9/9 to make a appointment and service was able to get me in the same day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your satisfaction means a lot to us, and we truly appreciate you choosing Short-Redmond Ford of LaFollette, LLC for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. We hope to be of service to you again! Take care!