Reviews
Short-Redman Ford
Great place to trade ?. I would definitely recommend to anyone
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, congratulations on your latest trade. I am glad we were able to provide an excellent your car-buying experience. Thank you for choosing Short-Redmond Ford. Please enjoy your new vehicle. Sincerely, James Brafford, GM
One of the best car buying experiences I have ever had....
One of the best car buying experiences I have ever had. No pressure from sales at all. Relaxed, enjoyable experience for my daughters first new car purchase. Totally recommend Short-Redmond Ford. You guys are awesome!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your five star review. I am pleased to hear we were able to help your daughter pick out the perfect vehicle for her. I hope your daughter enjoys her new car. We hope to see you both again soon. Best, James Brafford, GM
Service
Good place to do business with. The guys in the shop are good at what they do but may need to pay more attention to keeping hands clean before reentering the vehicle.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeffrey, thank you for taking time out of your day to provide us with some feedback. We appreciate it, and will be looking into it. Thank you for choosing Short-Redmond Ford and giving us your recommendation. Take care and drive safe. Sincerely, James Brafford, GM
michael.heatherly@tn.gov
Great experience from start to finish. I was welcomed by everyone I encountered. The staff was very patient while I made my final decision on the vehicle I wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, thank you so much for your recommendation and five star rating. I would like to congratulate you on your latest purchase! We hope to see you again, for all of your vehicle needs. Sincerely, James Brafford, GM
This place has really changed. Great car buying...
This place has really changed. Great car buying experience! Josh was amazing to work with, no pressure, answered all my questions. Would definetly buy again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your recommendation and five star rating. We appreciate you as a loyal customer and we cannot wait until with work with you again. Until then congratulations on the new car and safe travels friend. Best, James Brafford, GM
Great service . But the detailing sucked .
Great sales and customer service. But you spend 20000 on a truck you would expect it to be clean . The door panels and cup holders where nasty . Looked like tobacco spit under the black rubber inserts ditry arm rest and console. Will spend a few hours cleaning it up
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new truck, Will! We appreciate your four star rating and your recommendation. We want to thank you for pointing out the detailing of the vehicle and giving us the opportunity to rectify the situation when our Customer Relations manager contacted you today. We are glad that you enjoyed the services you received at Short-Redmond Ford and please visit us again, for all of your vehicle needs. Take care and enjoy the new truck.
This dealership worked so well with us! We were able to...
This dealership worked so well with us! We were able to find exactly the car we were looking for and for less than we expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mrs. Mahosky, thank you so much for taking the time out to give us some feedback and a five star rating. We do pride ourselves on providing our customers with quality workmanship at competitive prices. Congratulations on your new car. I'm glad we were able to assist you in this car buying experience successfully. Thank you for choosing Short-Redmond Ford and we hope to see you soon. Best, James Brafford, GM
John wrinkle was excellent very helpful, very...
John wrinkle was excellent very helpful, very knowledgeable and never pushy. I highly recommend this man and dealership. He helped me find every rebate possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Bain. Your five star review is greatly appreciated. Our top priority is our customers and making sure they are happy, and that you do not feel pressured. We are lucky to have John on our team. We appreciate you choosing Short-Redmond Ford & we hope you enjoy your day! Best, James Brafford, GM
Car review
Craig was really nice and helpful. We were able to getting a better car then what we had hoped for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kimberly, thank you for sharing your experience and taking the time out to give us a five star rating. Craig is really amazing and we are proud to have him on our team. It was a pleasure working with you and we hope to see you soon.
Rudeness
2 months after the purchase of a vehicle, they decided that the trade in title needed to be signed. When I went by there to do that Chris Witten was rude and sarcastic. When I called back to the facility I was talking to Brian Hoskins and while I was trying to say something he hung up on me.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Kelli, thanks for taking the time to express your concerns. We are disappointed to hear that our dealership left you feeling this way and we would appreciate the chance to discuss this matter further. Please contact Cliff Lane at (423)562-2251 when you have an opportunity, and we will be more than happy to try and turn your experience around. We hope to hear from you soon.