Reviews
Scott was very personable... had a great time hanging out.
We bought a grand Jeep Cherokee… *Scott was our sales guy, and an extremely nice guy. We felt like a negotiation on pricing would have given this a five star rating, but there was no negotiations with the sales manager, which was extremely disappointing. Again, Scott was great.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us a 4 Star review. We are happy that Scott was able to give you a good experience. We are always looking for ways to improve so we greatly appreciate your feedback. Best, James Brafford, GM
Otis Hatfield
Otis Hatfield is the best! He was so awesome in helping me get the vehicle I really wanted. Hands down best experience buying a vehicle. Thank you to all at Short Redmond Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words and congratulations on your new vehicle! We are so happy Otis could make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!
Great sales team
We purchased our vehicle long distance from an Internet ad. Jimmy and Brent were great getting us the information we needed concerning the car in question. They set up a FaceTime for us so that we could see just what it was we were getting into as far as wear and tear and overall condition of the vehicle. Upon my arrival at the dealership, all paperwork was already completed. The only thing that was required was a test drive, 15 minutes signing and paying, and I was on my way out the door. Even after the sale, they have been extremely responsive and helpful with follow up questions and concerns we had. The car is great just as they said it was.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
R Macri, thank you for the positive review. If there's anything that we can do to make your next experience here even better, please let us know! Best, James Brafford, GM
Great Buying experience at Short Redmond Ford
I had a great buying experience from Short Redmond Ford. I contacted salesman, John Wrinkle by phone and told him that a buddy had recommended Short Redmond Ford and that I had shopped truck prices at several dealers in TN, GA and NC and was looking for the best price on a new F-150 truck and requested an out the door price from Short Redmond Ford. While I was waiting for my price quote, I had several other Ford dealers call me and give me a reduced price from their original price quotes. When I received my price quote from John and Sales Manager Jimmy Bradford at Short Redmond Ford, they beat every other quote. I highly recommend Short Redmond Ford and using John Wrinkle and Jimmy Bradford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Larry Abel, thank you for recommending Short-Redmond Ford! We greatly appreciate your feedback! Best, James Brafford, GM
" Great car buying experience"
Dealt with Scott in sales, and Chris in finance dept.. Fast , stress free purchase of a vehicle. Would definitely do business again with this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your Five Star Review Bob345! We are happy to hear that Scott and Chris were able to give your a stress free experience! We look forward to your future business! Best, James Brafford, GM
Short-Redmond Ford, Lafollette TN
Excellent salesman who knew his products and able to answer all our questions.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Barron, thank you for the 5 star review. We are more than happy to answer any of your questions. We look forward to seeing you again.
Short-Redmond Ford
Very pleasant experience. The salesman was great!
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the 5 star rating, Eathel Daughn. We're glad that you had a good experience here and we hope to have you back again sometime! Best, James Brafford, GM
Excellent experience
We never felt pressured or pushed during our shopping and buying. Got all our questions about the vehicle we interested in answered quickly. Found the best vehicle for our particular needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and five star review! We are happy that John and Chris were able to give you a pressure-free car buying experience and help you find a vehicle to suit your needs! Best, James Brafford, GM
Ford F150
Great group to work with. Scot Stanfield is the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Teresa Dabney, thank you for leaving a 5 star review. We'll be sure to pass along your kind words to Scot Stanfield as well! Take care! Best, James Brafford, GM
Purchase of 2014 Ford Focus
Great job and candor of everyone involved. Very helpful in completing the sale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Curtis Wells, We greatly appreciate your positive review. Thank you for shopping at Short-Redmond Ford. Safe travels. Best,James Brafford, GM