Tim Short Ford of LaFollette

We had a great experience. We have told everyone to go check them out. Mitch got us in a 2019 Ford Fiesta, we got to pick anyone on the lot.

I bought my 2018 Ford Escape on Memorial Day in 2018. It's extremely comfortable to drive, love the handling. I don't want any other type vehicle from here on out

Very good service all around. We liked the number of cars to choose from. We liked that the dealership is in our hometown where we live and they have a very good service department. So we can bring the car right there for scheduled service.

It took the mechanic 3 1/2 weeks to contact me to bring my car in after me calling weekly then he was rude about it. I didnt bring my car in cause I really dont trust him. And there was no loaner vehicle available for me which is impossible cause my son is handicap and I need to be able to go to his school daily and dr appointments. The car takes off going down hill now without me pressing gas and that's after it revs to 4000rpms its scary. I loved this car when I first got it was so excited I did this on my own even though I was warned to not go to dealership without a man cause they would take advantage or sell you a piece of crap I try to always see good on people but I'm so disappointed in this purchase and scared to drive it. The transmission is not working correctly at all. But seems to not be important to anyone if I were to crash cause this car is taking off or worse ..my son cannot walk he has muscular dystrophy hes 190 pounds his legs dont work . So now I'm borrowing my sisters car cause the one I got made three payments on does not run correctly.

Very helpful and friendly staff, no pressure environment made the whole process enjoyable.

I am very satisfied. I came in looking for a used work truck and they point me in they Wright direction. The dodge I bought runs perfect for what I needed it to. Otto's was very friendly and knowledgeable. He's made the whole process quick and easy

Grossly misrepresented the vehicle online with options that were not on the vehicle.

Had my first free oil change and tire rotation. The customer service manager was very nice and accommodating. The procedure didn?t take very long at all. After I left I realized that I had left my phone on the charger. I had my friend call back and retrieved it and held until my return.

Great buying experience with no pressure or hassle. Great customer service with Trey and Jimmy. Will definitely recommend this dealership to family and friends. Thanks

Bryan Worley was my sales person and he was very friendly, a bit pushy toward the end of the sale. If there is a next time I will do what I wanted to do in regards to removing things from my trade in as things got left behind, got most but not all. I had one encounter with the service manager (can't remember his name) and he was very courteous and explained things to me that I had questions on. As for rating the used car It is much too soon as I haven't been driving it enough to give a honest report.