Reviews
Nissa Titan
Grossly misrepresented the vehicle online with options that were not on the vehicle.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Milton, thank you for taking the time to share your experience. We would like to address the situation you've described. When you have an opportunity, please contact Cliff Lane at (423) 562-2251 so we can work with you to resolve your concerns. We hope to hear from you soon.
Short Redmond Ford Lafollette Tn
Had my first free oil change and tire rotation. The customer service manager was very nice and accommodating. The procedure didn?t take very long at all. After I left I realized that I had left my phone on the charger. I had my friend call back and retrieved it and held until my return.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Arnetha Johnson, Thanks so much for taking the time to leave us a review. We greatly appreciate your feedback. Sincerely, James Brafford, GM
2013 Toyota Highlander Limited
Great buying experience with no pressure or hassle. Great customer service with Trey and Jimmy. Will definitely recommend this dealership to family and friends. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dru, we greatly appreciate your feedback. Thank you for visiting Short-Redmond Ford! Sincerely, James Brafford, GM
My Car purchase
Bryan Worley was my sales person and he was very friendly, a bit pushy toward the end of the sale. If there is a next time I will do what I wanted to do in regards to removing things from my trade in as things got left behind, got most but not all. I had one encounter with the service manager (can't remember his name) and he was very courteous and explained things to me that I had questions on. As for rating the used car It is much too soon as I haven't been driving it enough to give a honest report.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention. We appreciate your honest feedback. Safe travels. Sincerely, James Brafford, GM
Great experience
Everyone at short Redmond was very friendly & I'm glad I picked them to do business with ,I absolutely love my 2018 Ford Fiesta! It's amazing on gas going from Campbell county to Knoxville for work everyday
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the positive review, Alexis123! Thank you for choosing Short Redmond Ford and we look forward to your next visit. Safe travels! James Brafford, GM
2017 Ford Taurus Limited
They were polite and courteous. The process was quick and efficient. Scott Stanfeild was help full and informative. He helped explain all the features of the car. We would buy here again.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Cford, thank you for the positive review. We are glad to hear you left the dealership completely satisfied. Please let us know if we can assist you in any other way, we are always happy to help. Sincerely, James Brafford, GM
shockingly surprised and pleased
I bought the TRUCK online when I picked it up. The sales manager has my truck cleaned inspected and changed my oil,and filter.. I had a safe trip home to Houston, Tx.. What more can I say. THANK YOU RICK
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks Rick for the positive review. We are glad to hear you had an amazing experience. Please let us know if we can assist you in any other way. Safe travels! Sincerely, James Brafford, GM
2011 Ford Edge
I bought the vehicle and three days later check ingen light came on and now I have to replace a cadalac converter, very expensive, thanks.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Amyledford0000, We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Please feel free to reach out to me directly if you would like to discuss this further. Thank you. Best, James Brafford Partner / General Manager jbrafford@shortredmond.com
Buying a car
Everyone there was very nice and did everything to get me in my 2016 Chevy Equinox. I would recommend Dustin to family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Cindy for the positive review. Thank you for choosing Short Redmond Ford and we hope to see you again soon! Sincerely, James Brafford, GM
Scheduled maintenance
Had a good experience getting routine maintenence on my Escape. Service dept reps were friendy, helpful, and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Richard for the positive review! Thanks for coming in! We look forward to your next visit. James Brafford, GM