Reviews
Very Good!
Matt, Mitch, and Annette were very professional and helpful in the process of buying a car. I'd recommend them to any friend or family member.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to leave us this positive review, Meyermj! We are glad that you found your experience to be a great one at Short-Redmond Ford and we hope you choose us again soon!
Great buying experience
Matt Mullins worked tirelessly until he found the deal we were looking for...thanks to him and his team for making our purchase happen! Drove away in exactly we came for...took some time n working together in an effort but we were pleased when we left the lot
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5 star review, Ashcupp! We are thrilled you had a great experience during your visit with us. Please call or stop by if there is anything we can help you with in the future.
Ok experience
I feel like I could.have gotten a better deal. But I will keep what I got and go else where next time. I wasnt pleased.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. Please reach out to Cliff Lane at (423)562-2251 and we will do our best to make this better. We hope to hear from you soon.
Purchase of a newer used vehicle
It had been a very long time since I had been car shopping & I admit I experienced ticker shock even after surfing the internet on slightly newer cars. Our salesman Donnie carefully guided me through the realities & with no pressure helped me to leave within a few hours at the wheel of a much newer car. Thank you for all your help!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lillian Stryker, Thanks for the great 5-star review! We hope to see you back at the dealership soon!
Cynthia Crockett
I was treated very professionally from the beginning. Annette Ayers is absolutely THE BEST at making my Wish List happen. She "fought" for me the whole way and for that I will forever be grateful!! You are very fortunate to have her employed as she is very thorough and professional! ❤❤ my NEW 2018 Ford Titanium!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Cynthia, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Short-Redmond Ford of LaFollette with Annette. Please let us know if there is ever anything else we can do for you! Safe travels!
Car repair
Service was on time, took only the estimate time, and the staff was helpful and answered all my questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Patricia, we're pleased to hear everything was completed to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
Local Buyer
The staff at Short-Redmond Ford are quick to help, courteous and down to earth. Thanks for a no hassle buying experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your kind feedback, Eric! Thank you for choosing Short-Redmond Ford. We hope to see you back at the dealership soon! Have a great day. Safe travels.
Great car buying experience with no haggling!
This car buying experience was very easy. No sharks, no haggling, just simple test drive, paper work and out the door! I traded in another vehicle and the entire process was very simple and easy.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you taking the time to leave us this positive review, Shannon18! We are glad that you found your experience to be a great one at Short-Redmond Ford and we hope you choose us again!
2017 Ford Expedition
Jacob Marlow, Mitch Elliott, Russell Stevens in Service and Brian in Finance all contributed to making the purchase of my vehicle a pleasurable experience.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to Cliff Lane at (423)562-2251 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
Great service
I had a great experience, friendly employees, good service, i will be back again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to leave us this positive review, John Heatherly! We are glad that you found your experience to be a great one at Short-Redmond Ford and we hope you choose us again!