Reviews
Very quick process
Price of the vehicle we purchased was below KBB value, worked well with trade in. Very quick and easy no pressure sales experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the five star rating, Kelvin Smith! We're so glad you had a great experience with us at Short-Redmond Ford. Please let us know if there is anything else we can do for you in the future. Thanks again!
Service department has no experience
Took my truck in for some warranty work had it A week still No direction where to go on it I was told that they needed a tool to do a test on it ordered on a Friday after having it a week ford factory was not called in on this for there input this is not the way to do business just for the record I am technician myself so I know when I am being told things just make look like they are working on it going to take it to another dealership and call ford factory
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
French, we are so disappointed to learn of this situation you have described. Please give Cliff Lane a call at (423)562-2251 and we will do our best to make this better. We hope to hear from you soon.
Nissan Armada
We had a awesome experience from beginning to end!! Travis Capps was amazing and found exactly what I was looking for and would not stop until he did!! The buying process was very easy and all the staff was super sweet!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brittany, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!
Awesome bunch of people
Will Allan is one of the best salesman I have ever met he is honest man and will do everything possible to make a deal work
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Steve Howard, thank you for the 5 star rating! We are thrilled you had a great experience during your visit with us. Please call or stop by if there is anything we can help you with in the future. Thanks for coming in!
Buyer
Great job and well informed on all upcoming issues with my vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your great rating, Marvin! It was our pleasure to provide you with the excellent service you deserved during your recent visit. We truly appreciate your business. Have a fantastic day!
Customer
Service was timely and cost was discussed before hand and came in at that price.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks so much for the five stars, Patricia! We appreciate you taking the time to tell us about your experience at Short-Redmond Ford. We hope to see you back in here again soon!
Short-Redmond in LaFollette
Scott Givens was our salesman?s and he highly recommend him to anyone that wants to buy a vehicle, very outgoing, laid back and friendly and does his best to help you any way he can.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jones, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Excellent service and people.
Purchased 2 vehicle's here. Never had a problem with getting service and the saleman John Wrinkle was very polite and took time to help us!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for being a loyal customer, we great appreciate it! We are happy to hear you enjoyed your visit with us. Thank you for choosing Short-Redmond Ford & we look forward to working with you again soon!
Great
Excellent service if I ever look for another car I will definitely be going down to short Redmond really great prices
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great rating, Tyler! We are glad your visit to our dealership was a positive one. We truly appreciate your business, and look forward to seeing you back again in the future. Have a great day!
Awesome customer service and relations!
The entire experience from start to finish was above and beyond! It started with my call with the salesman Annette it was an easy conversation and she went up and beyond to get me photos and information i needed to making the hour drive to the dealership worth my while. At the time we arrived we found that Annette was with another customer but she made things easy and had us work with John. John had never pushed or made anything uneasy. He made the deal with the jeep very easy and pushed for the best outcome. I was very impressed how this all turned out I would use either of these salesman again in a heart beat especially Annette which was the reason i made the trip up to the dealer. Very good customer service all around! Also have to give the financial dept notice as they were very easy to work with and did a great job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the great 5-star review, Kenneth! We hope to see you back at the dealership soon!