Reviews
Cynthia Crockett
I was treated very professionally from the beginning. Annette Ayers is absolutely THE BEST at making my Wish List happen. She "fought" for me the whole way and for that I will forever be grateful!! You are very fortunate to have her employed as she is very thorough and professional! ❤❤ my NEW 2018 Ford Titanium!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Cynthia, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Short-Redmond Ford of LaFollette with Annette. Please let us know if there is ever anything else we can do for you! Safe travels!
Car repair
Service was on time, took only the estimate time, and the staff was helpful and answered all my questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Patricia, we're pleased to hear everything was completed to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
Local Buyer
The staff at Short-Redmond Ford are quick to help, courteous and down to earth. Thanks for a no hassle buying experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your kind feedback, Eric! Thank you for choosing Short-Redmond Ford. We hope to see you back at the dealership soon! Have a great day. Safe travels.
Great car buying experience with no haggling!
This car buying experience was very easy. No sharks, no haggling, just simple test drive, paper work and out the door! I traded in another vehicle and the entire process was very simple and easy.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you taking the time to leave us this positive review, Shannon18! We are glad that you found your experience to be a great one at Short-Redmond Ford and we hope you choose us again!
2017 Ford Expedition
Jacob Marlow, Mitch Elliott, Russell Stevens in Service and Brian in Finance all contributed to making the purchase of my vehicle a pleasurable experience.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to Cliff Lane at (423)562-2251 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
Great service
I had a great experience, friendly employees, good service, i will be back again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to leave us this positive review, John Heatherly! We are glad that you found your experience to be a great one at Short-Redmond Ford and we hope you choose us again!
Short-R edmond Ford of LaFollette
My experience was outstanding inasmuch as I always hate to try to trade cars. In this case, however, all individuals involved with my transaction were as professional as they come. I would certainly recommend this dealership to anyone looking for a used or new car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Marvin Powers, Thanks for the great 5-star review! We hope to see you back at the dealership soon!
Donnie
great dealership no pressure well informed sales personnel
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Annette Owens, thanks for the great 5-star review! We hope to see you back at the dealership soon!
Purchased a car
We purchased a vehicle from Annette Ayers. She is amazing and clearly the best of Short-Redmond Ford. She went the extra mile to make sure or experience was smooth and easy. We were very impressed with her.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the five star rating, Gregory Webster! We're so glad you had a great experience with us at Short-Redmond Ford. Please let us know if there is anything else we can do for you in the future. Thanks again!
My First Buying Experience
Business was very clean. Had great variety of both new & used cars. Buying process was smooth. Initial customer service could definitely need some working on.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We really appreciate you taking the time to leave us feedback on your visit! Please let us know if there is ever anything else we can do for you! Safe travels!