Reviews
Great Service
I am following this up with a letter to Jimmy Brafford. Both my wife and I have a combined experience of 70 years, working in customer service for two large organizations. I have watched Russ and how he interacts with his service team. He is right on track for directing, training and coaching a good service effort. As for my own experience, the best way I can explain it is that I trust Russ. Mechanical problems are difficult at best. Russ has demonstrated his ability to be approachable and responsive to my service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joe, thanks so much for stopping by Short-Redmond Ford! We truly appreciate it and thank you for the positive rating!
Awesome
Really nice and helpful with finding what we wanted at the price we needed. Didnt give us the run round gave a good deal on our trade and gave us a deal on a newer vehicle for our family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you taking the time to leave us this positive review, Shannon! We are glad that you found your experience to be a great one at Short-Redmond Ford and we hope you choose us again!
Awesome place to do business!!
Awesome place to do business. Great staff!! Took my car to them and they fixed my car quickly with no issues after repairs!! Recommend them 100%
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Peggy, thank you for writing this fantastic review and giving our dealership such a high star rating! We're glad we could help you and we really appreciate your recommendation. Please let us know if there is ever anything else we can do for you! Safe travels!
Car buying made easy!
I have purchased 3 vehicles from here and they treated me great every time! I highly recommend Anyone to visit this dealership! From the sales staff to the management they are very friendly and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to review us, Caddilacguy! Your high rating really tells us a lot and we hope to help you again!
Great Service quick and friendly.
Great people, friendly advisers and fast service every time. The people are so helpful. I truly feel at home when in there dealership. the even offer to shuttle me home so i could wait while my car was being serviced
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jean, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!
Great dealership
Great dealership to work with if you're looking to buy a new or used car. They will go above and beyond to make the process as easy as possible.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lori, your comments keep us motivated and working hard for all our guests! We're glad our team was able to go above and beyond to provide you with a great experience. Thank you so much for being one of our valued guests and we look forward to your next visit!
No response
Sent an internet question on a truck in their inventory, but they never responded
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, we are trying to find where you sent a question on a truck but we have no way of looking up your into. We pride ourself here at Short-Redmond on responding as quickly as possible to ever lead we receive, so it would be greatly helpful if you could tell us who's name the lead was submitted so we can trace it and see where the breakdown was so this problem never happens again. thank you Jimmy Brafford GM
Great Service Dept.
Your service people were very responsive to people from out of town and considerate of timing before Christmas and our need to get home. Hats off to a great staff!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Owner
Great job on all levels of service great people and great customer service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fantastic!
My experience was top-notch. Mitch was fantastic to work with along with the management staff. They were very eager and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase