Reviews
They had the perfect car for me!
I drove 2.5 hours to Short Redmond because they had the exact car I wanted. Since I told them when I would arrive, they had the car clean and out front waiting for me. They treated me well and had me back on the road in my new car in no time. I will be back when I need a new car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5 star review! We are thrilled you had a great experience during your visit with us. Please call or stop by if there is anything we can help you with in the future. Thanks for coming in!
Recalled - oops, wrong part.
Made an appointment three weeks for a recall repair. Waited two hours only to be told they did not have the correct part. Um, you had three weeks to get the correct part. It?s been a week and have not heard back from the service department. Very disappointing!
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steven, we are so disappointed to learn of this situation you have described. Please give Cliff Lane a call at (423)562-2251 and we will do our best to make this better. We hope to hear from you soon.
Prompt oil change service.
Great and prompt service! Also, it was "Spa" Day! Had a massage, manicure, and went home with Valentine chocolates and free T-Shirt!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the five-star rating, Diana! We're so glad to hear that you enjoyed our "Spa" Day. You deserve it! We truly appreciate your business, and we are looking forward to working with you again in the near future. Thank you for choosing Short-Redmond Ford!
Best place to buy a car
The people are really friendly, it was saleman was really nice and very helpful. I love my new car and the color is awesome!!!If you are looking to buy a car or suv or truck this is the place!!!! A 1 service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Norma, thank you so much for your 5 star rating! We are so glad your recent visit to our dealership left you completely satisfied. We truly appreciate your business, and are looking forward to working with you again in the future! Thank you for choosing Short-Redmond Ford!
Great car buying experience
Very helpful sales staff. Mitch ( Sales Rep ) will go be on expectations to make you feel comfortable with your purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Johnny, thank you for your kind words and congratulations on your new vehicle! We're glad that our staff provided such a great experience! If there is anything else we can do to assist you, please let us know! Take care!
2017 Ford 4x4
Very pleased with the experience, and my new F150 4x4.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the great 5-star review, Boyd! We hope to see you back at the dealership soon!
Great Service
I am following this up with a letter to Jimmy Brafford. Both my wife and I have a combined experience of 70 years, working in customer service for two large organizations. I have watched Russ and how he interacts with his service team. He is right on track for directing, training and coaching a good service effort. As for my own experience, the best way I can explain it is that I trust Russ. Mechanical problems are difficult at best. Russ has demonstrated his ability to be approachable and responsive to my service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joe, thanks so much for stopping by Short-Redmond Ford! We truly appreciate it and thank you for the positive rating!
Awesome
Really nice and helpful with finding what we wanted at the price we needed. Didnt give us the run round gave a good deal on our trade and gave us a deal on a newer vehicle for our family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you taking the time to leave us this positive review, Shannon! We are glad that you found your experience to be a great one at Short-Redmond Ford and we hope you choose us again!
Great Service quick and friendly.
Great people, friendly advisers and fast service every time. The people are so helpful. I truly feel at home when in there dealership. the even offer to shuttle me home so i could wait while my car was being serviced
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jean, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!
Great dealership
Great dealership to work with if you're looking to buy a new or used car. They will go above and beyond to make the process as easy as possible.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lori, your comments keep us motivated and working hard for all our guests! We're glad our team was able to go above and beyond to provide you with a great experience. Thank you so much for being one of our valued guests and we look forward to your next visit!