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Crain Kia of Conway

(2,332 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm Closed
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award
New (501) 764-3229 (501) 764-3229
Used (501) 764-3223 (501) 764-3223

Reviews

(2,332 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crain Kia of Conway from DealerRater.

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Very professional and organized service center!

Very professional and organized service center! I drove 35mins to get work done here because our Sherwood service is a waste of time!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone was extremely welcoming and informative.

Everyone was extremely welcoming and informative. It is a beautiful dealership. And a very special thank you to our salesman, Chad Smith, for finding our daughter the perfect car!!! The finance department is outstanding as well. We went in there with the full intention of using our Credit Union. Zach in finance was able to get us a much better rate through KIA. We could not be more pleased with this car buying experience and trust me, we have bought a lot of vehicles!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Absolutely amazing dealership, good group of people that

Absolutely amazing dealership, good group of people that are willing to help you get exactly what you want.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

At first I was upset with the finance department but

At first I was upset with the finance department but Cameron made it right! He stood by his word

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I had a great experience.

I had a great experience. Easy and fast buying process and everyone was friendly and helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I would definitely recommend Chris Tye and Crain KIA of

I would definitely recommend Chris Tye and Crain KIA of Conway as a place to buy new car(s) to my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service and friendly people all the way through.

Great service and friendly people all the way through. Easy process to navigate. Signing electronically since out of town was convenient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The Service at Crain KIA of Conway is the Best Service I

The Service at Crain KIA of Conway is the Best Service I have ever gotten around here and I would tell anyone to go to them, The staff is Top Notch and They Do Care about You and Your vehicle and They want to get You back on The Road and Back to Your Family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had a great buying experience with Rusty.

I had a great buying experience with Rusty. This is the first new vehicle that I had ever purchased and I wanted to make sure I was going to be satisfied. I was very happy with sales and finance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

We bought our second vehicle from this dealership.

We bought our second vehicle from this dealership. They are very knowledgeable and very helpful for all our needs. The service department is always more than helpful and answers any questions we have. Chad sold us are second vehicle and he was wonderful and very informative.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.