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Crain Kia of Conway

(2,331 reviews)
Visit Crain Kia of Conway
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm Closed
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award
New (501) 764-3229 (501) 764-3229
Used (501) 764-3223 (501) 764-3223

Reviews

(2,331 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crain Kia of Conway from DealerRater.

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Quick and Easy.

Quick and Easy. This was one of the least painful car-buying experiences I have had, and I recommend trying them. From a clean, open welcome area to tech assistance with the paperwork, this was a convenient and easy car-buying journey.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The service I received today was excellent.

The service I received today was excellent. The service department answered all questions and addressed all concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This dealership has friendly salesman who are their to

This dealership has friendly salesman who are their to help you in any way they can.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I looked online for 2 weeks trying to find a vehicle that

I looked online for 2 weeks trying to find a vehicle that ticked off the necessary boxes to fit my families needs. I got in touch with Rusty, and within an hour or two, he had found not one, but THREE vehicles that would work! Rusty not only got me taken care of, but he made it easy for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Rusty was amazing!

Rusty was amazing!!! Lesia Morrison was a big help and great with my family. A great experience!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The service I have received since I purchased my vehicle

The service I have received since I purchased my vehicle has been excellent. Dale is always very friendly, knowledgeable, and interactive. He appears to sincerely be interested in me and my vehicle needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They were very helpful in finding the options I wanted on

They were very helpful in finding the options I wanted on the 2024 Kia Seltos I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Salesman was really nice and helpful.

Salesman was really nice and helpful. The wait time was very slow. We were there for hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone we dealt with was super friendly and they

Everyone we dealt with was super friendly and they answered any questions that we had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service department had very little insight on my

The service department had very little insight on my issue. Instead of trying to figure out what was needed to help my vehicle within its warranty they instead insisted I try a treatment that cost over 800$ without giving any backing for it importance but instead stating it’s just the next step of process they stated they did not understand and could not explain to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.