Skip to main content

Crain Kia of Conway

(2,332 reviews)
Visit Crain Kia of Conway
Sales hours:
Service hours:
View all hours
Sales Service
Monday 9:00am–7:00pm Closed
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award
New (501) 764-3229 (501) 764-3229
Used (501) 764-3223 (501) 764-3223

Reviews

(2,332 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crain Kia of Conway from DealerRater.

Want to share your experience with this dealership?

Write a review

First time used their service department and was very

First time used their service department and was very happy with the complete staff and timely delivery

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Micah was exceptionally helpful and knowledgeable in

Micah was exceptionally helpful and knowledgeable in helping me select my vehicle. I greatly appreciate the help I really love my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I scheduled online and arrived to have repairs done.

I scheduled online and arrived to have repairs done. They were expecting me and immediately did a walk on the vehicle and I went home in the shuttle. The drop off was great. They communicated multiple times about the repair and it put my mind at ease. Turned out to be warranty repairable and it’s working great. When they brought my car to me I was ecstatic. Fully operational. Couldn’t be better.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Micah was very pleasant and knowledgeable.

Micah was very pleasant and knowledgeable. We had a communication issue with the other sales person of the delivery timing of the new vehicle. But Micah made is less painful and discouraging. It was a pleasure working with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It was a quick and easy process.

It was a quick and easy process. This is why we always buy with Crain Kia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I had a great experience with Micah.

I had a great experience with Micah. He was very helpful. I will definitely send other people to shop with Micah.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

When finding a car to purchase you choose the dealer

When finding a car to purchase you choose the dealer according to the vehicle you saw online. The reason you would purchase that car is the salesperson who happened to take your call or internet inquiry. A good, honest, I will work with you person will always make your experience great. I found all of this with Maleek at Crain Kia in Conway and the staff there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your review. Welcome to the Crain KIA Family! Thank you for the 5* Reviews for Maleek, Patrick & Quinn, we agree they are the Best! You scored Crain KIA of Conway a 1*, if I can do anything to change your mind about our Dealership, please let me know. Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028

Dealer response

Thank You for the 5* Review! We Love Our Customers!

Consumer response

Must have missed the survey question about Crain Kia of Conway. I would give that dealership a 5* and highly recommend them to my friends.

Everyone was very helpful.

Everyone was very helpful. The store was clean and modern. Rusty and the finance department where both a joy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great experience working with Micah.

Great experience working with Micah. Everything went fast and straight to the point. Will definitely do business with them in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Friendly, approachable, explains to customers what to

Friendly, approachable, explains to customers what to expect, and if we have any questions. Quick to answer my questions. Great customer service! All employees were quick to make my wait enjoyable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.