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(690 reviews)

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We bought a 2014 Range Rover for TOP DOLLAR in April

We bought a 2014 Range Rover for TOP DOLLAR in April 2022, and we could not have been more disappointed with the customer service and condition of the truck once going through inspection. They told us the car was in very good condition and it passed the VA state inspection. Well, we quickly learned that was not the case. Because we are Maryland residents the vehicle had to be Maryland inspected. The vehicle failed inspection due to a major leak and another issue. When asked could they fix the leak. They refused and recommended that we use their mechanic who wanted to charge us $2800 dollars for a job that only cost $1300, dollars to fix which did not include the other issue. They even recommended that we go through our insurance company to get the other item fixed for a vehicle we just bought from them. We were able to get our truck fixed with no financial help from them because of the sold-as sale. We have definitely learned our lesson buying a used car in Virginia because of the disparity in state inspections. VA's state inspection doesn't come close to MD's inspection requirements. I will not buy from them again or recommend them to anyone. Very expensive lesson learned.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

On behalf of the Merlex team, it is unfortunate that this happened and sometimes things are out of our hands. We empathize with your situation, but we would like to point out that upon the purchase of the vehicle we were not aware of none of these conditions or problems this is why we have the disclaimer because we buy the vehicles as is and sell them as is. We repair what problems we are aware of but the ones which we are not aware of are beyond our control.

Had a really great experience and bought an awesome BMW

Had a really great experience and bought an awesome BMW that I truly wanted. Their customer service far exceeded my expectations, as did the excellent condition of the car. I definitely recommend Merlex for those looking for high quality and reasonably priced cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I've yet to receive a response back after contacting them

I've yet to receive a response back after contacting them several times regarding a particular car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

First and foremost I would like to apologize for your experience, and while there is no excuse for the last in customer service you received, this does not represent us as a dealership. A few bad apples do not makeup who we really are! I hope that you will contact us again and let us help you find the perfect vehicle for you.

Julio

Julio and walter gave me a really good deal. I bought the Mercedes benz gl class. It was very clean and they made the process very quick and easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 1 found this review helpful. Did you?
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This dealership literally is the best!

This dealership literally is the best! They have the nicest cars for the best price! I just purchased a e300 and I love it! I’m sure I’ll be back again soon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best dealership in northern Virginia

I’ve purchased 3 cars from this dealership and I wouldn’t take my money anywhere else. They got me in my dream car! I’m sure I will be back soon to upgrade again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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had a great experience at Melex Found the exact car I

had a great experience at Melex Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very poor service and lack of professionalism.

Very poor service and lack of professionalism. They sold us a car with no A/C working yet they said all the vehicles are perfect condition as used. I paid three times the amount of doing registration, inspection and emissions but still made us do it ourselves. When I asked for refund they refused. Guys please don’t waste your time, money, energy, credit pull or anything on this dealership. You’re better off using public transportation than getting a car from these guys. Wouldn’t recommend this place to anyone ever.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

I recently bought a used Mercedes Benz E-300 and let me

I recently bought a used Mercedes Benz E-300 and let me say that they have provided me with excellent service. Mike was very helpful and knowledgeable in the Used Cars department and made this a quick and easy transaction. I will continue to come to Merlex Auto Group in the future. Exceptional service from start to finish. Thanks for everything!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Beautiful experience at the Merlex Auto Group today I

Beautiful experience at the Merlex Auto Group today I want to personally think Mr. devito and Mr. Mike 🇪🇹 anBeautiful experience at the Merlex Auto Group today I wanna personally think Mr. Devito and Mr. Mike and getting me done at a low monthly payment I wanted to be at I know it wasn’t an easy process being I don’t have the best credit but they still got me approved and got me done and went in the beautiful Honda Civic that I wanted I will be coming again building my credit in the meantime and I can’t wait to come again for this beautiful experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.